Joy Arkley - HR Professional in West Wales

Testimonials Page

Steve Edwards, Director at John Lewes Agencies Ltd.
www.johnlewesagencies.com
"Joy has provided me with clear, concise advice and is such a nice person to do business with. I'd recommend her to everyone. In fact, I think I have."

FirstCallCoffee
Initially I was concerned about using an HR advisor as I had experienced rather negative results in the past by outsourcing staff issues, when I felt that although legally my company was compliant, it was not being nearly as well represented as it might have been - advice seemed very general, and at times quite unhelpful to the business.

Joy Arkley, however, proved to have a totally different approach. From the outset I felt as if Joy spent a great deal of time investigating the whole business, to be able to appreciate our own specific needs, which she believes is essential. Each of her clients is treated on an individual basis, whilst she ensures that they are protected from the minefield of current legislation. Indeed her knowledge was extensive. It was reassuring to feel that someone was looking after our interests at very reasonable rates, something all SME's need in today's climate!

At no point during any of the interviews or during exchange of correspondence did any of the staff feel at all intimidated by Joy or her manner. In fact she was always most agreeable, with a good sense of humour, necessary when dealing with people of all ages, with varying abilities and from different backgrounds.

What I found particularly useful was Joy's initial audit, which gave a good insight as to where we might have experienced future problems, so we knew from the start what was needed and the appropriate cost. She is well organised, answered our queries by email and telephone promptly, and was prepared to meet during unsociable hours. I also found that she was able to ''think out of the box' and gave unexpected but very helpful advice.

Her way of dealing with putting everything in order meant that we are now able to continue with Joy having a very minimal involvement in the business, although we have the confidence in knowing that she would be able to respond immediately should any unforeseen staff matter occur.

I would have no hesitation in recommending Joy Arkley to any business employing staff, and would be more than happy to speak personally to anyone to answer any questions.

Arwyn Davies, Managing Director, StrataMatrix
Situation
We recently had a sensitive issue to resolve involving a senior member of staff, where lack of performance was having an impact on company reputation and overall performance.

Solution from Joy Arkley
Joy Arkley was given a verbal brief of the situation, and after reviewing all the relevant paper work relating to the member of staff, she quickly provided advice that was practical and ensured that the situation could be resolved quickly, legally and with the least amount of negative impact on reputation.

Key factors
Service delivery:
The advice was practical, thorough, professional and considered all relevant legislation. The advice was tailored to the situation after considering the needs and impacts on both parties.

Delivery of advice was speedy, and during the period when the advice was given, Joy was available at all times (including outside normal office hours) to discuss the issue

Tailored advice
We particularly liked the fact that Joy sought to understand the needs of the business and the individual in advising on the approach to take. This is in contrast to another service that we have used, where different people can get involved in the same issue, and hence the service is less tailored, less personal and more formulaic. Joy Arkley’s advice was focused on supporting the specific needs of the business.