When you hear the word conflict what is your first thought? Is it fear?
You may feel like there isn’t a way the conversation can end well.
Conflict can be obvious like a heated argument but can also result from bullying/harassment, discriminatory behaviour, underperforming employees, unacceptable language plus many more. It arises between people when they insist that their view of how things should be is the view that should prevail.
There is no such thing as a conflict free workplace, and you really shouldn’t want to work in one. If disagreements are managed well, you can have lots of positive outcomes, such as innovation, opportunities to learn and grow and a more inclusive work environment.
Have you trained your managers on how to handle them?
When discussions need to take place around misconduct or poor performance with employees, if not handled well this can end in conflict so this results in people avoiding the conversation and often the situation getting worse.
As a manager you need to let go of the need to be liked, it’s much more important in the workplace to be respected and respect goes both ways. Think about your delivery, don’t think of a disagreement as being unkind It is just a different perspective. If you share it and listen to other people respectfully you can become an expert in dealing with conflict.
As a manager you may be required to mediate the situation. As a mediator your role is not to make judgement or provide a solution but to focus on what happens going forward and not on who is right or wrong. Successful mediation results from a better understanding by each person and their underlying interests and desires. By asking positive questions you will help both parties see the merit in open discussion.
Creative friction can often lead to new solutions and better products, conflicts allow the team to come to terms with difficult situations, look at diverse perspectives and actually make sure the solutions are well thought out. Let’s be honest conflict is uncomfortable but without conflict true innovation wouldn’t be an option.
Workplace mediation can be used as an alternative to raising grievances or to ensure that the grievance has been dealt with. Conflict can be healthy and positive, but it is important to know when the right time is to intervene. By having an open and honest culture that encourages competition and respect for others can help to stop this spiraling out of control.
How to resolve conflict
4 Steps to resolve conflict = CARE
- Communicate – open communication
- Actively listen – listen to both parties without interrupting
- Review options – solutions that benefit everyone
- End with a win win solution
Training is another way to assist managers on how to handle difficult conversations and situations. It is important to know your team and be approachable and address any conflict as soon as you notice it. Don’t leave things to get out of control.
If any of this relates to you, contact us to find out more about our training courses that can help you manage these situations when they occur and make the environment a happier place.
We can help you through the correct procedure and as a third party we won’t get caught up in any office politics.
