Our clients

At The HR Dept we work with a wide range of SME businesses, just like yours. From recruitment to redundancy and everything in between, we can provide you with HR and employment law support every step of the way.

See what some of our clients have to say about working with us.

Client testimonials

Karen has provided expert advice on a range of HR matters over recent months. Karen quickly assimilated the organisational context to understand the nature of the referrals and provided very prompt and accurate advice.

Tim Shutt

Arundel Castle Cricket Club

We’ve been working with HR Dept for around six months now and they’ve really become an extension of our team providing prompt advice and continued support on all HR related matters. I can highly recommend Serena, Beth and the team!

Adrian Manktelow

Everso Creative Ltd

HR Dept have been providing advice to us now for the past 5 years. The service has always been professional and up to date. They were particularly helpful during the early stages of COVID with regular updates and advice on what we should and should not do. Fantastic work

Toby Rollestone

MacConvilles Surveying

Great company to work with. Extremely helpful with rapid but commercially balanced advice. We would definitely recommend to others.

Sarah and the team

Rathfinny Wine Estate

An amazing team of people. Every time I speak to them they make me feel like I’m completely heard. I never have to give a back story – they know all about our business. They offer expert advice and take away a headache of running a business. Use them!

James Dempster

Fox and Bear

It is a pleasure working with the HR Dept in Eastbourne. They deal with both routine and exceptional HR matters in a responsive, knowledgeable and unfussy, practical way. I have recommended them to several other businesses and would be happy to do so again.

Alastair Deighton

Firle

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Case Studies

Macleod Pinsent Care Homes Ltd

Romi Pinsent is Director of Macleod Pinsent Care Homes Ltd, a family run care home with over 20 years of experience in supporting people with dementia and mental health conditions.

We caught up with Romi about her experience working with The HR Dept and how our local expert Serena May and her team supported Romi and the care home with a unique and personalised service.

Getting in touch

After working with previous HR providers on an ad-hoc basis, Romi was seeking a more personal service that offered consistency and continuity. A quick online search led Romi to call The HR Dept and discuss the HR needs of her business with Serena.

Romi’s initial enquiry was regarding specific advice on policies and procedures for the highly legislated industry that she operates within. After discovering that The HR Dept was not only proficient in this area but local enough to pop by to talk in person, it soon became clear that there were other services she felt the care home could benefit from.

Our solution

After taking the time to get to know Romi and the needs of the business, The HR Dept devised unique solutions to suit the care home. From creating a personalised company handbook to advising on GDPR legislation.

The HR Dept have provided the following HR services to Macleod Pinsent Care Homes Ltd:

• Advice line and insurance
• Contracts and handbook
• Onsite management training

The outcome

Over the years we have used many different HR companies which have predominantly been large national companies with head offices located nowhere near our business. These companies did cover us, however, we felt there was no personalised service.

Prior to instructing The HR Dept, our employee handbook was so vast and not personalised to our industry, it was confusing for staff to use and needed streamlining. The HR Dept Eastbourne came in and reassured us that they would be able to help us create a new, robust document.

This was the beginning of our relationship and 3 years later I don’t know what we would do without The HR Dept Eastbourne, we have built close relationships with all members of the team and if we’re in any doubt about how to proceed, a quick, friendly phone call is all it takes to receive some guidance”.

Romi Pinsent
Director, Macleod Pinsent Care Homes Ltd

 


Cobb Digital

James Dempster is Co-owner and Managing Director of Cobb Digital, a Brighton based, data-led digital marketing agency. Established in 2013, Cobb Digital use data to inform and tell compelling stories for a range of clients, primarily working in the healthcare and b2b sectors.

We caught up with James to hear about his experience working with The HR Dept and how our local HR experts, Serena May and team, supported him through various HR issues over the years.

Getting in touch

During an exciting period of growth for the business, James was on the lookout for HR support and legal advice on his people management. As the business expanded and needed more staff, James was in need of new employment contracts and reassurance on compliant HR processes.

Discussing these initial requirements with Serena, it was clear to James that having The HR Dept onboard was going to save a lot of time and money.

Our Solution

After taking the time to get to know James and the team at Cobb Digital, The HR Dept devised a solution to suit the unique needs of the business. Understanding the company culture was an essential part of the process and HR solutions were presented to seamlessly fit in with day-to-day business operations.

From advice on employment contracts to the implementation of a robust disciplinary and grievance procedure, The HR Dept’s accessible and local service has proven to be of great support to James and his business.

The HR Dept have provided the following HR services to Cobb Digital:

• Contracts and handbook
• Advice line and insurance
• Appraisal documents
• Settlement agreement

The outcome

James continues to work with The HR Dept and tells us how the team are always available on the other end of the phone to provide support and reassurance. He has built up a good working relationship with both Serena and Lisa over the years and tells us how they understand his business like no other supplier.

Anyone that needs HR advice or support should look no further than The HR Dept. The level of expert advice and support is unrivalled. I work with several suppliers for my business and theirs is by far the best service I have received. They have become an extension of our team and always take the time to listen before providing precise and exact advice. I would 100% recommend The HR Dept”.

James Dempster
Co-founder and MD, Cobb Digital

 


M-Tech SystemsLtd.

Sam Osborne is the Head of People at M-Tech Systems Ltd, a well-established provider of IT services and products. M-Tech supplies,configures and deploys the technology integral to the efficient operation of an organisation.

We caught up with Sam to ask her about her experience working with The HR Dept and how our team of experts helps and supports Sam in delivering a positive, proactive people culture.

Building a relationship

With Sam being fairly new to a senior level Human Resources management role it was important that the HR Dept quickly got to know her and understand her job role and HR support requirements. Sam has attended some of our business booster events which we deliver to build on clients’ knowledge and awareness of fast-moving HR themes and employee legislation.

Sam has found that she utilises us as a check and balance tool in which she can discuss complex people problems and collaborate with us on the best way of resolving them. Some of these issues include consultative contractual changes, health and absence concerns, widening their flexible working offer as well as letter templates that underpin their business decisions.

Our solution

The HR Dept devised unique solutions to suit M-Tech, from creating a personalised company handbook and employment contract to advising on a range of process and culture scenarios.

The HR Dept have provided the following HR services to M-Tech Systems Ltd:

  • Advice line and insurance
  • Offsite management training

The outcome

“From situations in which I just want to dot the I’s and cross the t’s, to more complex problems, I get a swift response in which I am offered natural solutions. They are happy to triple check things for me and never mind how many times I call them.

We were recently struggling with spontaneous frequent short-term absence and the HR Dept helped us build a robust absence process which has seen our absence reduce by 80%.

Whoever I speak to at the HR Dept, I’m offered practical advice and solutions that are tailored to our business needs. This gives me extra confidence in my role, and I have recommended the HR Dept to many of my business contacts as a direct result of the quality service they provide. “

Sam Osborne, Head of People, M-Tech Systems Ltd

 


Salesmark

Steve Creedon is the General Manager at Salesmark Ltd, a well-established business that has been serving the flooring trade since 1983.  Salesmark stocks a wide range of products from screed and adhesives to underlay and profiles from the UK’s biggest and most trusted manufacturers.

Their previous HR partner was not a good fit for Salesmark as they lacked transparency in their contract duration prompting the business owner to follow up on a recommendation by one of HR Dept’s existing clients.

We caught up with Steve to ask him about his experience working with The HR Dept and how our team of experts helps and supports Steve with the various people matters that occur at Salesmark.

Building a relationship

Steve’s self employed background meant that he was fairly new to the challenges of leadership, so it was important that the HR Dept quickly got to understand these challenges in order to support the company’s requirements.

Steve has most commonly utilised HR Dept to check on best practise processes and has been able to discuss complex people problems and collaborate with us on the best way of resolving them. Some of these issues include consultative change, disciplinary events as well as contractual documentation and letter templates that underpin their business decisions.

Our solution

The HR Dept devised unique solutions to suit Salesmark, from creating a personalised company handbook and employment contract to advising on a range of process and procedural scenarios.

The HR Dept have provided the following retained HR service to Salesmark:

  • Advice line and insurance

The outcome

“I generally won’t send a piece of communication without first checking with HR Dept.  I feel able to talk through my people issues and trust in their advice and support.  I am reasonably new to managing a large team but with HR Dept’s help, I have learnt so much, to the extent that I feel more confident in handling issues when they arise.

Whomever I speak to at the HR Dept, I’m offered practical advice and solutions that are tailored to our business needs. This gives me extra confidence in my role.  To put it simply – they do exactly what it says on the tin!“

Steve Creedon
General Manager, Salesmark

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