Having the support of Serena and Lisa through a difficult staffing issue for all sides was invaluable. HR Dept have in-house legal advice and following their advice your actions are covered by the associated insurance. HR Dept were always available to talk through next steps, and just to talk it through when it feels overwhelming. Another benefit of HR Dept is that even if the local office were unavailable they had cued up another office to deal with your ongoing issue providing much needed reassurance. Knowing you have access to an HR advisor at the end of the phone has been very reassuring.
C. Smith, Director,Brighton and Hove
Timely and accurate information with a friendly and approachable style. Excellent communication and turnaround of documentation. We have been very happy with the service we have experienced to date and can highly recommend the HR Dept.
Pip Gould, Photek
Over the last three years’ service and support has been excellent! Both onsite visits and ongoing support have been essential during more challenging periods. Serena and Lisa have certainly taken some of the hard work out of HR for our business.
William Pirie, Neva Consultants
Serena has been working with us now for nearly 3 years offering HR assistance and advice. Having the HR support has made my work business life so much easier as I'm able to concentrate of other aspects of the business. Serena and Lisa have a very professional approach and I feel confident in the advice and service they have given me from updating contracts to helping with recruitment. I would certainly recommend HR Dept!!
Judy Colbran, Colbran & Wingrove Ltd
I have had the pleasure of working with Serena for almost seven years, as Domestic Bursar at Roedean School. With a workforce of over 70 there have been many and varied challenges to overcome during this time!
Throughout this period Serena has proved to be supportive, understanding, patient and above all totally professional at all times. If I needed anyone in my corner during a dispute I wouldn't hesitate in contacting Serena May; her calm confidence in a crisis is invaluable.
I could not recommend Serena more highly when dealing with all aspects of HR/training related issues.
Kate Hawley, Roedean School
Serena May was HR Manager at Roedean for over 10 years and continues to provide HR services to the school.
She has always given expert up-to-date advice on HR and payroll issues which is essential in this legislative age. Serena handles all the difficult issues in a very calm and professional manner and provides clarity to every member of the staff body. Her skill set incorporates both project and day-to-day issues, including training, appraisals, disciplinary matters, policy issues, redundancy, discrimination and an educational specialism. Being an active member of regional HR groups and workshops means Serena can always give an invaluable insight into the latest employment developments.
I would not hesitate in recommending her as a provider of HR services.
Richard Poffley, Roedean School
We would have no hesitation in recommending The HR Dept Brighton & Hove to any organisation that wants to ensure that it is up to date with current employment law and guidelines. Serena updated our contracts, prepared a comprehensive staff handbook and provided all the tools required to employ an new member of staff and to deal with on-going staffing issues.
After years of muddling through the issues raised by employing staff, we can now sleep easy knowing that we're fully compliant with current legislation.
Andrew Earley, Director, Berts Homestores Ltd
Over recent years I have worked with Serena May on a number of HR matters and I have no hesitation in recommending her when it comes to managing projects or simply giving advice. She is utterly professional, thorough, hard-working, very knowledgeable and can be completely relied upon to provide you with a first class service. Whether it be general advice on good practices and policies or whether you need to be guided through the sensitive areas of areas of capability, grievance and disciplinary (including employment tribunals), Serena will use her considerable experience to help you get the best from situations. Excellent in all areas of HR, she will give you an honest assessment but always delivered in a friendly and helpful manner – I strongly commend her to any future client.
Stephen Launchbury, Bursar Leighton Park
Being one of many small business owners across the country, I’m surely not the only person who runs a company that has HR issues but is not big enough to have an in-house HR department.
When my business partner and I decided to take on our first apprentice we knew we would have to get help to make sure that we not only complied with current employment laws and the rights the employees have, but also to make sure that as employers we had taken all the necessary steps to protect ourselves and our company from any future issues that may arise.
The HR Dept seemed like best option for us, and they did not disappoint! We found the service to be prompt and highly professional, as was the work carried out. We very quickly had an employment contract tailored to suit our requirements and detailed information for us to keep ahead of any staffing issues.
We highly recommend The HR Dept to any business which finds itself needing help with any HR issue. They’re there when you need them and they’re not when you don’t!
Phil Adams, Director, BG Cleaning
Serena May from The HR Dept Eastbourne did a splendid job for my business when we needed fast delivery of updated employment contracts in time for an imminent QA audit. The templates were suitably tailored to our needs, written in plain English, delivered on time and competitively priced. Well done!
Mike Steer, Director, Payline Payroll & BACS Bureau
I would like to say a really big thank you for the great service we have received from The HR Dept Eastbourne this year.
Our business has seen a significant growth in the past years, which has seen us enter into the realm of employment law. Without Serena May's valued support this would have been a difficult feat, especially when we had some staffing issues earlier in the year.
Serena's help has been greatly appreciated at various stages of the process, from drawing up the contracts through to advising and assisting with the disciplinary process. Serena has been very consistent in communication, replying to emails and returning calls promptly.
I have no hesitation in recommending Serena May and The HR Dept to anyone who is employing personnel, or who is thinking of doing so.
KJ Duursma, Managing Director, Worldwide Webdesign
Serena has recently helped us form employment contracts for our staff. There were a few adjustments needed with them as we have an apprentice employed as well which after looking into needed a whole new contract. Serena got the contracts back to us within a matter of days and they were ready to use straight away.
Any questions we have about the contracts or anything else we are stuck with Serena is more than happy to help and guide us in what to do. We are very happy with the service received and would definitely use Serena again and recommend her to friends and family.
Michael Davids, Director, BN Construction UK Ltd
Serena supported me with the important step of taking on my first employee. Her professional and friendly manner made the experience a very enjoyable and uncomplicated one. The contract and staff handbook are superb and I cannot recommend her highly enough when dealing with any HR matters. I have always found her great to work with.
Rachel Stone, Bespoke Training Ltd
We are an independent garage business with a relatively small number of employees. I called upon the services of The HR Dept, more particularly Serena May, in order to help us sort through the complications of contracts, not only with our employees, but with a growing number of sub-contractors. Serena was incredibly patient and helpful, guiding me not only through the pitfalls and intricacies of current employment law and the rights the employees have, but also to make sure that as an employer I had taken all the necessary steps to protect myself from any future issues that may arise.
We also had an issue with an apprentice who unfortunately was not working to the sort of standard required. This obviously needed very careful handling, and again Serena guided me through the necessary steps making the whole process as painless as possible.
I shall have no hesitation in using her services again in the future.
Andrew Melville, Managing Director, Motorline Engineering Ltd
Thank you for your valuable help in recruiting a new staff member for our Payroll Bureau. You evaluated over 120 responses to the advertisement to arrive at a short list, following which you took the lead role at interview. We are confident that with your help we have recruited the right person for the job.
Mike Steer, Payline Payroll & BACS Bureau
As our staffing levels rose we found it increasingly onerous and time consuming trying to deal with employment and HR issues and needed someone we could rely on to guide and advise us.
We looked at our options and feel very fortunate that we chose The HR Dept to guide us through the complexities of HR, Employment Law and Health & Safety, enabling us to concentrate on running the business. Serena and the rest of the team are always on hand to discuss any issues that arise. We would happily recommend The HR Dept to any business in need of guidance and advice.
Elizabeth, Front of House Manager, The Cumberland Hotel
From the first day we contacted Serena the tailored support we've received has been superb. The guidance and advice Serena gives allows us to feel confident we're approaching any HR issues the right way, ensuring our team and company are all pulling in the same direction.
Nick Turton, Zoonou
Thank you to you and Lisa for providing Ambience with all things HR, your advice has been a great help over the past year of working with you, for all issues, employing staff, diciplinary, staff handbooks and advice on employment law and keeping us on the correct path around employing staff.
You have helped make things easy for us around the above mentioned services you have already provided us with. We are confident, that should something happen this will also be dealt with in a quick and easy manner;like the service you have already provided us with. We will continually work with you and the company, as well as recommend to others as we are confident in your proven ability.
Gary Williams, Director, Ambience Catering Solutions LTD
I have found the advice and service provided by Serena professional, efficient and effective and I have no hesitation in recommending The HR Dept to anyone who needs assistance with any aspect of HR.
Vicky Coleman, HR & Financial Manager, The Park Lane Group
Serena, Lisa and the team at The HR Department are always on hand to help with any issues that arise. They are very professional and knowledgeable, nothing is too much trouble. Our business wouldn't be without their support and it saves us a lot of time and money having them available when we need them.
Nick Simkin, Fundraising Auctions
Very approachable, and very sensible with their help and advice. Dealing with staff problems is a mine field, and getting worse, but with these people on board I know I am following the correct procedure to hopefully resolve any problems that may arise. Keith Price Eastbourne Tyre Co Ltd
Keith, Eastbourne Tyres
We at Roedean are extremely pleased with the Training provided by The HR Dept. The trainer made the sessions informative and fun.
Kate Hawley, Roedean
Cannot fault the service we receive from Serena and her team. Would definitely recommend to anyone who needs any employment help or advice.
Rebecca Cory, Trinity Homes UK
We have had some complex matters to handle and Serena has always given clear, real-world advice in an unflustered way.
Alastair Deighton, Firle
While the world has Batman and Robin to ensure justice and tranquillity for all, Cobb PR and Cobb Digital have access to an even better dynamic duo … Serena and Lisa at The HR department. In the good times, they are wonderful sources of knowledge and have answers for all our questions. But when times get a bit more challenging, they have proven to be knowledgeable, supportive and terrier-like in their advice and attention to detail. Without doubt, they are the best team to have on your side. My only hesitation in recommending them is that I don’t like sharing!
Tim Cobb, Cobb PR
Instructing the HR Department was the best business decision we've made in a long time. From the very beginning they helped us with the introduction of robust staff contracts and employee handbook that isn't filled with jargon, it contains clear and understandable policies. The knowledge and expertise of Serena and Lisa in employment matters is excellent and it is reassuring to know that we are able to trust them completely. However, more importantly to us, they are considered to be members of our team who not only continue to provide us with the best advice but regularly exceed our expectations, are friendly, approachable and always available when we need them. I would have no hesitation in recommending HR Department, they would be a huge asset to any business.
Romi Pinsent, Macleod Pinsent Nursing Homes