Find your local office
OR

Events

Effective Team Leadership – Management Essentials Workshop

DETAILSExpand panel
September 26, 2017
9:00 am
The Quadrus Centre
Woodstock Way
Boldon
NE35 9PF
United Kingdom

View map +

Your people are your biggest asset, and by far your biggest investment. So how can you ensure you motivate, inspire and lead your team successfully to achieve their goals on a daily basis? In this informative and interactive workshop, we will explore management and leadership skills that lead to high performing teams, including:

 

  • Communicating with confidence
  • Effective delegation
  • Successful motivation

 

Utilising practical skills and exercises, you will leave the workshop with tools and tips you can put into practice as soon as you step back into the workplace.

 

Who is it for?
This workshop is aimed at line managers or those who have supervisory responsibilities and day-to-day management of others.

 

We intentionally keep our groups small to enable time for discussion and questions, therefore early booking is essential.

Click here to book

Developing your People

DETAILSExpand panel
Central Edinburgh.

What do successful teams have in common?

 They all have people working at the top of their game!

  • Would you like them to develop new skills, get better at what they do and increase their contribution to your organisation?
  • Would you like them to have the opportunity to learn alongside people from different disciplines and different organisations as well as HR experts?

But is it difficult to create the time for this development, and to have delivered it in a cost effective and integrated way?

Then our unique Developing Your People Programme is just what you are looking for. We have put together a wide range of topics that will increase the effectiveness of your people, whether they are high flyers or need a bit of gentle persuasion to do things differently. By improving key employee performance we can help your employees to get better at what they do, freeing you up to do what you are good at. This programme is suitable for all roles, e.g. sales, marketing, support, production or front line, irrespective of whether they have line management responsibilities or not.

This programme is delivered on a modular basis and covers nine key areas of development, each delivered through a 2 hour interactive workshop:

  • How to Delegate Effectively
  • Time Management
  • Communication
  • Handling difficult conversations
  • Delivering great customer service
  • Key principles of Project Management
  • Self-awareness
  • Understanding other people
  • Coaching for success

The programme is flexible, so you can swap delegates for different modules if you want to make sure you get the best value for you.

 Business Benefits

  • More effective people, with a direct impact on the bottom line
  • More engaged employees and higher morale
  • Highly interactive learning, participative and responsive to the needs of delegates
  • Supportive and confidential learning environment, with plenty of opportunity to learn from others
  • Increased confidence

 What they Say

"Training in the perfect format! An absolute pleasure and the interactive nature of the courses and seminars I have attended have been the perfect format for me to take away great advice and knowledge from each session, meeting great people from extremely different business backgrounds but who share similar issues in their day to day lives."

Investment

£995 per delegate for all nine modules. 25% discount for a second place. This includes all the workshops, refreshments, course materials. The programme can also be delivered on a modular or bespoke basis in house. Free membership of closed LinkedIn group exclusively available to delegates.

Early Booking Bonus: Book and pay by the end of April and receive a £100 discount per place.

The workshops will be run on a fortnightly basis, starting mid-May, with a break for the summer holidays so no one misses out. Bookings are open now and places are limited.

How to Book

We expect this programme to book up quickly. Email [email protected] or phone 0131 297 7545 to reserve your place whilst they are still available.

 

Managing Conflict – Management Essentials Workshop

DETAILSExpand panel
June 20, 2017
9:30 am
Welsh ICE,
Van Road,
Britannia House,
Caerphilly,
CF83 3GG
View map +

None of us like to admit there are simmerings of conflict where we work, but at some point, if we haven’t already, we will all be faced with a conflict situation.

Knowing what it is and how to deal with it is key to ensuring it doesn’t escalate.

In this informative and interactive workshop, we will take you on a practical tour of Managing Conflict, covering the 3 Rs – Recognising, Responding and Resolving. We will not only explore conflict in the workplace, but give you practical tips on handling those difficult conversations and an insight into the role of mediation

Who is it for?

This workshop is aimed at line managers or those who have supervisory responsibilities and day-to-day management of others

We intentionally keep our groups small to enable time for discussion and questions, therefore early booking is essential. Price includes a buffet lunch afterwards.

Want to find out more? Then head to our Eventbrite page!

 

Discipline and Grievance Workshop

DETAILSExpand panel
June 8, 2017
10:00 am
1210 Parkview
Arlington Business Park
Theale
RG7 4TY
View map +

Handling discipline and grievance issues can be costly and time consuming. With consequences both financially and in terms of your reputation, it is imperative that you follow a timely, fair and legal process. Knowing the steps to achieve this is key to minimising risk.

In this informative and interactive workshop, we will follow our characters, Harry and Larry, through a disciplinary procedure.

Throughout, we’ll be observing the Acas framework,
covering suspension, investigation, disciplinary hearing and decisions, appeals and the keeping of appropriate records.
Working through case studies and other ‘real-life’ examples, you will leave confident with a host of practical tips.

Who is it for?

This workshop is aimed at line managers or those who have supervisory responsibilities and day-to-day management of others.

To book your place please contact us.

Managing Conflict: Management Essentials workshops

DETAILSExpand panel
June 20, 2017
9:30 am
Welsh ICE
Van Road
Britannia House
Caerphilly
CF83 3GG
View map +

None of us like to admit there are simmerings of conflict where we work, but at some point, if we haven’t already, we will all be faced with a conflict situation.

Knowing what it is and how to deal with it is key to ensuring it doesn’t escalate.

In this informative and interactive workshop, we will take you on a practical tour of Managing Conflict, covering the 3 Rs – Recognising, Responding and Resolving. We will not only explore conflict in the workplace, but give you practical tips on handling those difficult conversations and an insight into the role of mediation

Who is it for?

This workshop is aimed at line managers or those who have supervisory responsibilities and day-to-day management of others

We intentionally keep our groups small to enable time for discussion and questions, therefore early booking is essential. Price includes a buffet lunch afterwards

Click here to book

Developing your Customer Service

DETAILSExpand panel
November 15, 2017
7 Mulgrave Chambers
26-28 Mulgrave Road
Sutton
Surrey
SM2 6LE

View map +

This short high impact session aims to show you how everyone deserves to be treated as a valued customer, whether they be fellow staff, members of the public or potential customers. We will show how great customer service makes everybody’s job easier. And you will come away with the outline of a really meaningful Customer Service Charter.

For more information or to register your interest please click here