As a small business owner we had an issue recently when a key member of staff was taken seriously ill and hospitalised. He was off work for over 6 weeks and we did not know if he would even be able to return to work.
We arranged a meeting with Laura Sihdu from HR Dept so we could look at our options. Laura was incredibly through and professional and came up with a clear plan A, a plan B and a plan C in case all things went wrong.
It was incredibly reassuring to know we were on the right path and then be given the tools to make sure we didn’t make any mis-steps further down the line.
Employing staff is one of the most difficult things we have had to deal with as a small business owner and know that Laura is on hand for any queries and help is fantastic.
Laura is pragmatic and practical, professional and approachable and we will definitely be working with her again and have no hesitation in recommending her.
Jacqui, Director, Web Design business
Laura has been an amazing support to me as I manage a small retail outlet, which doesn’t require a full time HR employee. I have had to deal with 2 completely different elements that were very sensitive and required me to follow careful processes and Laura helped me through every step. She was supportive, informative and provided me with very practical processes for me to follow with an employee who was off on long term sick with depression and also another employee who wasn’t following correct procedures.
Having someone to call on when required is so useful and much more cost effective for the business especially as we are a small team. There are so many regulations and processes which is hard to know everything but having Laura there as an expert was brilliant and she provided me the confidents to deal with both situations within the correct outline to protect the business as well as the individuals.
Sarah, Business Manager
Running a business can be stressful at times, let alone having to sort out the ins and outs when you decide to start employing staff.
We asked Laura at HR Dept to help us when we decided to take this step and we are so glad that we did!
Laura has sorted everything from staff contracts to formal letters. She has worked with us on building the staff contracts and our employee handbook; meaning it says what we would like it to, but it is also compliant. We can give employee contracts knowing that the wording is correct and everything is as it should be.
We have even called Laura late in the evening for advice and she was there for us, to set our minds at rest. The advice that we have received has been invaluable and we have learned a lot from Laura.
Certain aspects of your business can function more efficiently when outsourced and trust us when we say that Laura ensures that we and our employees are protected and that any headaches are shared!
Thank you so much Laura!
Chris, Director, Cleaning Business
Very good company to have work alongside your business, I can highly recommend them.
When I started working with Associates and employees I didn’t know where to start in order to protect my business…luckily all I needed to know was Caryl’s phone number!
Caryl was able to advise me on what was needed and provide suitable Associate contracts and at a later date when my employee numbers started to grow she equipped me with all the contracts and HR policies I needed to present ourselves as professional and compliant.
Caryl is always available to help with any queries I may have and will often offer to attend site or make a phone call on my behalf.
I highly recommend Caryl and The HR Dept for delivering a high quality, professional service.
Katie Hughes, Managing Director, Sure Safety Consultancy Ltd
I would completely recommend Caryl for all your HR needs. We hadn't employed anyone new for some years and found ourselves needing a new employment contract, staff induction procedures, paperwork, forms and the whole setup and quickly.
Caryl was there and provided everything we needed, from paperwork, to doing our initial staff induction in record time. It made our business look organised and efficient and was worth every penny and we now have ready to use forms and procedures for everything for next time. Will have Caryl back for our next employee to do the same again, so everything is done professionally, on time and following all the latest rules and regulations.
Caryl has an extensive knowledge and experience and can be totally relied on to get the job done, as well as giving advice and recommendations on how to deal with any employment issues, from either a legal perspective or a personal one.
If you have any HR requirements at all, then you need Caryl! Professional, efficient, cost effective and a great person to deal with.
Richard Hillsdon, Tekeez
Caryl has been an invaluable source of expertise and professionalism over the last two years that we have worked with her. From facilitating DBS requirements for individuals within our company, drawing up contracts of employment to all general HR requirements, Caryl has provided an excellent service. She has an in depth knowledge of the minefield that is HR and always gives practical and spot on advice. I can thoroughly recommend Caryl and the HR dept for any business that needs HR support and guidance - we will certainly be calling on her services again in the future when the need arises.
Jane Miller, Impact School Improvement
I have recently used Caryl Thomas of HR Dept to provide assistance on HR matters. Caryl is friendly, reliable and professional. I can highly recommend.
Rhodri H Spear, Red Oak Surveying Ltd
Everyone on the committee felt we needed professional guidance and advice to ensure we were doing things correctly when it came to our HR management. Caryl has provided an exemplary HR service to our club over the last 18 months and has helped immensely in setting up policies and procedures for our HR requirements.
If you are looking for peace of mind and a professional service then I can refer Caryl and the HR Department without hesitation.
Clive Thomas, Ynysybwl Constitutional Club
Earlier this year we moved to the HR Dept after working with another HR Consultancy and we have been absolutely delighted with the service we have received from Caryl and her team. Caryl helped to rewrite contracts of employment and put in place a Company handbook, spending time preparing them bespoke for our business having taken time to understand our business and explain everything to us in jargon free language. Caryl has become integral to our business success and is our go to person for all things employment/HR related. She is pragmatic, always responsive and sorts out issues quickly in a practical manner, allowing us to concentrate on our business. I would have no hesitation in recommending the HR Dept and wouldn’t be without them.
Emily Morton, Director, Morton Cleaning Services
When growing the team at Zokit Towers, I wanted to ensure that our consultancy agreements were the best possible. A trusted member of our network recommended Caryl, who has done a fantastic job in making sure every aspect is covered thoroughly and clearly. Caryl took the time to understand the nuances of of our organisational structure and developed consultancy agreements that fitted perfectly. Always available at the end of the phone or to meet in person, Caryl has become our go-to HR Department!
Neil Lloyd, Director, Zokit Towers
I asked Caryl to provide a contract agreement for Sure Safety Consultancy. After a brief conversation on the phone Caryl drew up the agreement in readiness for our meeting and within an hour had understood the finer detail of how we work to provide a great document for use and reassuring me that the Company was protected. Caryl is focused, helpful and great with the fine details. I would have no hesitation to recommend her to any of my connections for HR support. Thanks for your hard work Caryl and I look forward to working with you again in the future.
Katie Hughes, Managing Director, Sure Safety
Since starting my business back in June 2015 the time had recently come for me to take on our first member of staff. Although a very exciting time, it was also a very daunting time. The thought of having to feed another person and be responsible for them and their families income was very daunting.
With the above worries in mind in walks Caryl to my rescue. From our initial conversation to receiving our contract Caryl was brilliant. The whole process was easy and everything was explained to me clearly. This gave me complete confidence in offering the contract to my new member of staff knowing both the business and staff are happy. I will highly recommend Caryl and her services to anyone within my professional network, family and friends.
Liam Powell, Director, Ask4leasing
Caryl has been an absolute angel with her support to us for a fast growing team. Her knowledge of everything HR is fabulous and her desire to really help and support us through this time of growth is hugely appreciated. She is always happy to help and gets back to me very quickly with all my queries. Solid support and she is lovely with it too.
Nadine Honeybone Life and Business coach, The Autism Partnership
I met Caryl at a networking event and we found lots in common with our corporate HR experiences...and similarly, we both felt our services are of greater value to SMEs given the lean nature of smaller organisations. Caryl is great at translating more sophisticated HR solutions to a smaller scale operation - approachable and trustworthy in her fuss-free recommendations. I look forward to, and value her newsletters - they keep me well informed (despite no longer working in HR operations) and wouldn't hesitate to recommend her services.
Manjula Bray, Select if
HR is now an integral part of running a business and one which we, as Chartered Surveyors, have neither got the necessary skills or knowledge. Caryl at HR Dept fills this knowledge gap extremely well and provides a no nonsense, practical approach to HR issues, dealing with matters in a business like manner. Highly recommended!
Delyth J Davies Partner, Clee, Tompkinson & Francis
I have been supported by Caryl and her team at The HR Dept for over 12 months now and the service they have provided me with has been exceptional. They have taken the necessary time to understand the needs of the business, in addition to my requirements and style as Head of HR to ensure the work they carried out on our behalf was in keeping with the Wales Millennium Centre's culture and way of working.
I have sought their support and advice predominantly in relation to employee relations casework, and all have been handled in a detailed, prompt and highly professional manner.
Caryl and her team have the skills and expertise to support in all aspects of HR, and if you needed an extra pair of hands then i could not recommend them highly enough.
Jo Duggan, Head of HR, Wales Millennium Centre