How SMEs should respond to AI-written grievances

Get guidance on how to deal with AI generated grievances

AI is changing how businesses handle grievances

As you will know, AI is currently changing the way the world - and in particular the workplace - operates. Whilst the jury may still be out in some quarters, many businesses have realised it as an opportunity for efficiency and cost savings. This is particularly important for SMEs in the current economic landscape.

However, the rise of AI presents challenges as well. One of the most common challenges we are seeing is the rise in AI-written grievances.

More and more employees are turning to ChatGPT, Claude, Co-Pilot or whatever their LLM of choice is, in order to write their grievance.

of business leaders have seen an increase in suspected AI-assisted grievances

AI-assisted grievances have been known to stretch well beyond 100 pages

increase in tribunal awards for failure to properly handle a grievance

How to solve this problem?

What is important is to remember that this does not invalidate the grievance. It does, however, create new challenges for managers in dealing with them.

That's why we've created a free guide for business owners and managers to access, providing practical insight into how to manage and respond to a grievance that is assisted by artificial intelligence.

This free guide runs through how to identify an AI-assisted grievance, how to respond to it and the common risks we see.

Download your free copy

Who are The HR Dept Leicester & NW Leicestershire?

The HR Dept Leicester & North West Leicestershire provides outsourced HR services and employment law advice for SMEs. We deliver practical, cost‑effective HR support to keep your business compliant, productive and people‑focused.

As your local HR partner, you’ll work directly with an experienced consultant who understands the challenges facing SMEs across Leicester, Loughborough, Ashby‑de‑la‑Zouch, Coalville, Castle Donington and the wider Leicestershire area.

No call centres. No generic advice. Just friendly, expert HR support tailored to your business needs.