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HR Advisor/ Business Development

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Cambridgeshire
Part-time
Competitive salary plus commission

The HR Dept. Cambridgeshire provides a fully outsourced Human Resource service to small and medium sized businesses within Cambridgeshire and Hertfordshire.

Due to our continued success, we are growing and have an exciting part-time opportunity for an HR Advisor to provide advice and support to our clients from a wide range of industry sectors.

Together with providing a professional HR service to clients, with a particular emphasis on employee relations, you will contribute to the long-term development of our HR and training services through marketing and PR activity.  Attending client sites to provide practical support as appropriate together with attending networking events is also part of the role.

Other duties include managing office administration, preparing tailored documentation for our clients such as contracts of employment and:-

  • Managing and maintaining operational systems such as our intranet
  • Updating client documents as legislation changes
  • Provision of generalist HR advice and support to clients
  • Implementing strategies to obtain new clients with the development of marketing and PR materials
  • Promoting our services to help grow our client base by attending network events, contacting local employers and managing social media campaigns
  • Support with the design and delivery of training workshops and seminars

If you are CIPD qualified and have an excellent knowledge of generalist HR, can work autonomously with great attention to detail, we would love to hear from you.  It goes without saying that you will have a passion for providing excellent customer service and the ability to build lasting and credible relationships.

We offer a competitive salary plus commission, 25 days holiday plus bank holidays and a Christmas closure. Our offices have free car parking and are located close to shops and a Country Park.

To apply, please send your CV to: [email protected] or call us on 0345 978 8454 for further information: https://www.hrdept.co.uk/licensees/cambridgeshire-north-herts

Caroline White [email protected] 0345 978 8454

Head of Operations

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Emersons Green, Bristol, BS16 7FL
Full-time
£50,000 + bonus (up to 10% of salary)

Head of Operations.  c. £50,000 + bonus (up to 10% of salary), generous pension, private health care, health cash plan, 23 days holiday + 1 family day + bank holidays.

The Role:  I am recruiting a Head of Operations to oversee and be responsible for the central office (Bristol, BS16) and franchise businesses of the UKs leading franchised HR outsourcing company, with accountability for Finance, Operations, Franchise Development and Marketing. Reporting into the MD you will be responsible for a team of 8 in the central office.  As a pivotal member of the Senior Management Team you will drive strategy, manage risks and deliver on operational goals, potentially with the opportunity to progress to Director level.

The Company:  The HR Dept provides outsourced HR to SMEs, with 65 franchisees operating 100  territories throughout the UK, Ireland and Australia and has plans for further international expansion.

The Person:  For Head of Operations we are looking for a highly driven and inspirational line manager with broad commercial and operational experience and a track record of success, likely to have been gained working at senior management level in an expanding SME.  Experience gained in a professional services sector and franchise or start-up businesses would be useful but is not essential.

Head of Operations, Responsibilities;

  • Strategy – along with the MD oversee the strategic direction and growth of the business
  • Operational Responsibility – accountable for Operations, Sales and Marketing, Finance and Franchise Development
  • Line Management – responsible for each section head, providing leadership, support, training and development
  • Commercial accountability – set and review budgets, monitor P&L, analyse performance against budget, maximise revenue, control costs
  • Process improvements – review and improve procedures and systems to enhance operational efficiency
  • Licensee Support and Development – deliver induction training, conduct review meetings, build strong relationships and provide on-going support (financial, business development, service delivery etc.), to assist them in achieving commercial success.
  • Quality Management – oversee the services provided by licensees to ensure they adhere to company quality standards and service level expectations.
  • Facilities and supplier management – ensure the best quality and value-added services are secured and maintained
  • Technology – manage relationship with outsourced providers and ensure IT infrastructure is optimised within central office and the wider HR Dept network.

Head of Operations, Skills and Experience;

  • Senior Management experience with demonstrable track record of success and achievement.
  • Commercially astute and financially adept
  • Line Management experience
  • Excellent interpersonal skills with the ability to build relationships, motivate and inspire at all levels within the organisation
  • Driven, determined and goal focused
  • Graduate level or equivalent with strong numeracy and literacy skills
  • Highly developed emotional intelligence
  • Experience of implementing procedures, enhancing operational efficiency
  • Preferable – broad managerial and operational experience gained in an expanding SME or start-up organisation
  • Preferable – experience gained in a professional services sector
  • A UK driving license

While the Head of Operations will mainly work in Bristol (Emersons Green, BS16, with easy access to the M4/M5 and M32), some national travel will be required from time to time.

Dawn O’Shea is a recruitment partner, working directly on behalf of The HR Dept so NO AGENCIES PLEASE.  If your CV is short-listed you will be contacted within 14 days to discuss your experience and the role in more detail.

Dawn O’Shea [email protected]

Operations Support Manager

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Emersons Green, Bristol, BS16 7FL
Full-time
£28-31,000 + bonus (up to 5% of salary)

Operations Support Manager.  £28-31,000 + bonus (up to 5% of salary), generous pension, private health care, health cash plan, 23 days holiday + 1 family day + bank holidays.

The Role:  Reporting into the Head of Operations I am recruiting an Operations Support Manager to provide a first-rate support service to the central office and franchise businesses of the UKs leading franchised HR outsourcing  company.  You will build strong and productive relationships with each of the franchisees, overseeing the induction and on-boarding process and coordinating their continued professional development.  You will also manage relationships with, and the performance of, business partners and suppliers.

The Company:  The HR Dept provides outsourced HR to SMEs, with 65 Licensees operating 100 territories throughout the UK, Ireland and Australia and has plans for further international expansion.

The Person:  The Operations Support Manager will be proactive, organised, commercially astute and highly efficient.  They will be customer focused with the ability to forge strong relationships at all levels.  They will demonstrate a track record of success, likely to have been gained in an operational, project management, client management or account management role.

Operations Support Manager, Responsibilities;

  • Manage the new Franchisee on-boarding process including coordinating services provided by external partners, organising training programmes, booking speakers etc.
  • Support with Franchisee compliance – provide guidance and support with the application of rules and obligations and assist with any queries or disputes.
  • Deliver customer service, internally and externally, of the highest standard, proactively building relationships and delivering added value.
  • Supplier management – manage relationships with suppliers and partner organisations, reviewing quality, performance, value-added services etc.
  • Manage relationship with outsourced IT and Telephony providers, resolving any issues that arise
  • Project manage the delivery of The HR Dept National Conference
  • Identify potential improvements in operational processes and procedures, propose changes and manage their implementation
  • Manage the relationship with all National Referral Partners, ensuring leads are processed quickly and efficiently
  • Manage the scheduling and delivery of all training events and promote to franchisees successfully

Operations Support Manager, Skills and Experience;

  • Degree level or equivalent with strong numeracy, literacy and IT skills
  • A strong relationship builder with well-developed customer service skills, potentially gained in an account management, client management, operational or project management environment
  • Demonstrable experience of high performance
  • Team Leadership experience or the confidence to take on team leadership responsibilities
  • Commercially astute, with the desire to make a positive impact on the commercial success of the buiess.
  • Communication skills of the highest standard, both verbally and in writing.
  • The ability to analyse situations and the initiative to solve problems and work independently.
  • A strong team player with a collaborative approach who is energetic, enthusiastic, self-motivated and adaptable.
  • A UK driving license

While the Operations Support Manager will mainly work in Bristol (Emersons Green, BS16, with easy access to the M4/M5 and M32), some national travel will be required from time to time.

Dawn O’Shea is a recruitment partner, working directly on behalf of The HR Dept so NO AGENCIES PLEASE.  If your CV is short-listed you will be contacted within 14 days to discuss your experience and the role in more detail.

Dawn O’Shea [email protected]

Teacher of Economics

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Reading
Full-time
May 11, 2018

Padworth College (co-educational, Boarding and Day, 13-19) has the following full time vacancy from Sept 2018:-

TEACHER OF ECONOMICS

We seek a graduate with a PGCE to teach economics and another subject through to A level (business studies or ICT would be an advantage). NQTs are welcome to apply.  A firm commitment to working in a busy independent boarding and day school is essential.

Completed application forms should be returned to [email protected] together with a short covering letter.  CVs without an application form will not be accepted.

Closing date for applications is Friday 11th May 2018. Early applications are encouraged.

Interviews will be held as soon as possible. We reserve the right to offer the post at any stage in the appointment process or not to offer the post.

Padworth College is committed to safeguarding and promoting the welfare of children and young people so the post is subject to an enhanced DBS check.

Business Support Manager

DETAILSExpand panel
First Floor, 3 Brook Office Park, Emersons Green, BS16 7FL
Full-time
£28-30K + full benefits package
April 27, 2018

The HR Dept Ltd is a market-leading provider of outsourced HR advice and guidance to small businesses across the UK, Ireland and Australia. These services are delivered via our network of franchisees, all highly-qualified and experienced HR professionals.

We now have over 60 franchisees running businesses in 100 different territories across the country and we have big plans to grow further in 2018.

We are looking for a new Business Support Manager, to drive forward the standard of support that we provide to our franchisees and to help them set-up, grow and develop their businesses.

This is an important role, taking responsibility for over-seeing all of the support functions that we provide to our network of franchisees. Key to this is managing the relationship with all our outsourced suppliers and partners and ensuring that the service they provide is of an excellent standard and meets the needs of our franchise network.

You will have line management responsibility for one member of staff, our Business Support Administrator, and between you will have responsibility for setting up our new franchisees and for managing all of our on-going support and training activities.

As a key figure within the Central Office Team, this role requires excellent relationship management and customer service skills, strong commercial acumen, organisational ability and, most importantly of all, a genuine desire to see others succeed.

This would suit an ambitious individual from either an Operations or Client Management background to take ownership of the delivery of key services and to take on the challenge of growing into the role.

You will be joining a team of 10 dedicated and enthusiastic individuals in our Central Office based in Bristol, each with their own areas of expertise, to help support and develop our network of franchisees.

This is a fast-paced, varied and demanding role with great rewards for achieving excellence.

Purpose of role:

  • To ensure that all of our franchisees enjoy a first-rate support service
  • To manage the relationship with, and performance of, our panel of partners and suppliers
  • To build successful and productive relationships with each of our franchisees
  • To oversee the new franchisee on-boarding and induction programme and coordinate on-going CPD opportunities
  • To deliver ROI and increased profitability from all activities

Reports to: Head of Operations, Gareth Davies

Main Duties:

 New franchisee on-boarding and induction

  • Manage the new franchisees on-boarding process ensuring the efficient completion of all set-up tasks
  • Liaise with all external partners to ensure their services are provided to a high standard
  • Host and manage the new franchisees induction training programme including booking all speakers and overseeing agenda

 Supplier Management

  • Manage all key relationships with supplier and partner organisations addressing areas of poor performance as required
  • Coordinate and administrate our panel of Value-Added Services including commission arrangements and marketing collateral
  • Be the key liaison point for our outsourced providers of IT and Telephony ensuring the resolution of any queries or issues

Additional Franchise Support Services

  • Manage the recording of all additional franchise support services ensuring all revenue is tracked and invoiced correctly
  • Resolve any queries or disputes arising from this
  • Identify any opportunities for increased revenue

 Franchise compliance

  • Support the Leadership team in all franchise compliance activities
  • Provide guidance and support on the application of rules and obligations
  • Assist with the resolution of any queries or disputes

 National Conference

  • Oversee delivery of the delivery of The HR Dept National Conference
  • Ensure all services purchased are cost-effective and fit for purpose
  • Oversee co-ordination of the event on the day
  • Manage the relationship with all related suppliers
  • Oversee the design and implantation of the Conference Plan and delegate duties accordingly
  • Promote the conference to Licensees and suppliers

 Processes and procedures

  • Take ownership of the Operations Manual and the Licensee Business Manual ensuring both are accurate and up to date
  • Identify potential improvements in processes and procedures contained with  each document, propose changes and manage their implementation

National Referral Partners

  • Manage the relationship with all National Referral Partners ensuring leads are processed quickly and efficiently
  • Handle any new national referral partner enquiries as they arise
  • Support the on-boarding of new partners including designing and overseeing new referral processes

Training and Events

  • Manage the scheduling and delivery of all training events
  • Ensure events are completed within budget
  • Manage the invoicing process
  • Promote all training events to franchisees successfully

 Competencies:

Customer Focus and Commercial Awareness

  • Demonstrate the ability to create and maintain effective customer relations
  • Observe customer needs as they arise and report to colleagues
  • Identify factors which may affect customer needs and the service we provide
  • Understand the market sector we operate in
  • Have an awareness of how your activity can impact the commercial success of the business
  • Apply commercial focus to all activities and decision making

Communication

  • Display energy and enthusiasm for the role
  • Participate in meetings confidently and effectively
  • Apply excellent interpersonal skills to communicate with a wide range of people
  • Demonstrate effective skills to achieve project progression collaboratively
  • Communicate clearly and effectively both written and verbal
  • Represent the HR Dept Ltd, its subsidiaries, partners, customers, clients and suppliers in a positive manner at all times
  • Communicate to the highest standards of professional courtesy

Self-management, Creativity and Innovation

  • Have the ability to analyse situations and solve problems
  • Work independently through own initiative
  • Be willing to maintain existing competencies and acquire new competencies as necessary
  • Be responsive to change and be able to adapt to new processes and procedures as require.
  • Demonstrate flexibility and adaptability at all times
  • Demonstrate the ability to maintain regular and consistent attendance and punctuality

Process and Procedure

  • Have a good knowledge of Microsoft Outlook, Word and Excel
  • Be aware of the company’s policies and your responsibilities under them
  • Keep accurate records of all activity
  • Identify and collate all necessary project documentation
  • Make full use of our CRM system and make suggestions for improvement where appropriate
  • Be aware of and maintain our contractual and service level obligations to our franchisees, clients and suppliers

Training and Development:

 Identify and with line manager action own training and development needs.

 General:

To have a collaborative approach and work as an effective team member.

Contribute positively to the atmosphere in the office

To work at all times in a way that demonstrates our core values:

  • We are a winning team.
  • We are honest and open with each other, our customers and our business partners.
  • We are customer focused.
  • We work with a sense of urgency.
  • We continually update our skills and knowledge.
  • We are professionals.
  • We embrace change and strive for continuous improvement.
  • Above all we love what we do and have fun.

Qualifications required for this role:

Degree level or equivalent with strong numeracy and literacy and IT skills

Demonstrable experience of high-performance in an Operations, Client Management or similar role

Experience of line management and people development

An outgoing, enthusiastic and positive style

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.