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Events Coordinator

DETAILSExpand panel
First Floor, 3 Brook Office Park, Emersons Green, Bristol, BS16 7FL
Full-time
6mnth FTC - £22K + full benefits package
April 27, 2018

The HR Dept Ltd is a market-leading provider of outsourced HR advice and guidance to small businesses across the UK, Ireland and Australia. These services are delivered via our network of franchisees, all highly-qualified and experienced HR professionals.

We now have over 60 franchisees running businesses in 100 different territories across the country and we have big plans to grow further in 2018.

We have a requirement for an experienced Events Coordinator to join our business on a 6 month fixed term contract (FTC) to oversee the coordination of events we deliver to our network of franchisees.

You will be responsible for every aspect of the event, from determining initial requirements all the way through to final delivery ensuring that all delegates have a positive experience and that the events themselves are run efficiently and effectively.

This is a hugely important role working with people from across the business as well as a number of external partners and requires excellent organisation skills, relationship management ability, strong communication skills, a keen eye for detail and most importantly of all, a genuine passion for delivering successful events.

You will be joining a team of 10 dedicated and enthusiastic individuals in our Central Office based in Bristol, each with their own areas of expertise, to help support our network of franchisees.

This is a fast-paced, varied and demanding role with great rewards for achieving excellence.

www.hrdept.co.uk

www.hrdeptfranchising.co.uk

Purpose of role:

To oversee the coordination of events delivered to our network of franchisees.

To be responsible for every aspect of the event, from initial requirement to final delivery

To manage the efficient and effective coordination of each event, keeping delegates happy and well-informed throughout

To ensure events are delivered to budget and within timescale.

To be the key point of liaison in the team for any events queries, both internally and externally.

Main Duties:

  • Project manage the delivery of The HR Dept’s events, inclusive but not exhaustive of:
    • National Conference
    • Regional meetings
    • Training events
    • Other ad-hoc events
  • Manage and maintain a working relationship with all related suppliers e.g. vendors and venue
  • Oversee the design and implantation of the National Conference Plan and delegate duties accordingly
  • Demonstrate a strong awareness of our venues and our vendor offerings
  • Plan event aspects, such as location, workshops, dining arrangements
  • Be the main point of contact for any queries relating to events
  • Promote the events internally and externally
  • Coordinate external partners, including workshop hosts, sponsors and guest speakers
  • Stay within budget while planning event specifications
  • Work with finance manager to ensure invoices are issued and payments collected in a timely manner
  • Manage and oversee events on the day including problem-solving, welcoming guests, directing event set-up, communicating with staff and organising vendors
  • Anticipate and plan for different scenarios

Key skills and abilities:

  • Communication: the Events Coordinator will talk to delegates and all third parties, listening to their needs and presenting ideas and solutions to their requirements. Customer service and interpersonal skills are essential throughout.
  • Computer skills: you will need excellent IT skills to communicate, plan, budget and organise events.
  • Negotiation skills: you will need negotiation skills to work out prices with third parties.
  • Organisation: as the Event Coordinator you will need to stay focused and organised throughout the entire process to ensure the smooth delivery on the day.
  • Problem-solving skills: inevitably, something will go wrong at an event. Being able to quickly solve the issue is required.
  • Prioritisation: able to multiple events at once
  • Calm under pressure: the Events Coordinator will need to remain calm during any potential mishaps and the high pressure of an event in progress.

 Competencies:

Franchisee Focus and Commercial Awareness

  • Demonstrate the ability to build and maintain excellent working relationships with franchisees and suppliers
  • Observe franchisee needs as they arise and report to colleagues
  • Identify factors which may affect franchisee needs and the service we provide to them
  • Understand the market sector we operate in
  • Have an awareness of how your activity can impact the commercial success of the business
  • Apply commercial focus to all activities and decision making

Communication

  • Display energy and enthusiasm for the role
  • Participate in meetings confidently and effectively
  • Apply excellent interpersonal skills to communicate with a wide range of people
  • Demonstrate effective skills to achieve project progression collaboratively
  • Communicate clearly and effectively both written and verbal
  • Represent the HR Dept Ltd, its subsidiaries, partners, customers, clients and suppliers in a positive manner at all times
  • Communicate to the highest standards of professional courtesy

 Self-management, Creativity and Innovation

  • Have the ability to analyse situations and solve problems
  • Work independently through own initiative
  • Be willing to maintain existing competencies and acquire new competencies as necessary
  • Be responsive to change and be able to adapt to new processes and procedures as required
  • Demonstrate flexibility and adaptability at all times
  • Demonstrate the ability to maintain regular and consistent attendance and punctuality

Process and Procedure

  • Have a good knowledge of Microsoft Outlook, Word and Excel
  • Be aware of the company’s policies and your responsibilities under them
  • Keep accurate records of all activity
  • Identify and collate all necessary project documentation
  • Make full use of our CRM system and make suggestions for improvement where appropriate
  • Be aware of and maintain our contractual and service level obligations to our Franchisees, clients and suppliers

 Training and Development:

  • Identify and with line manager action own training and development needs.

General:

  • To have a collaborative approach and work as an effective team member
  • Place excellent customer service at the heart of everything we do
  • Contribute positively to the atmosphere in the office
  • To work at all times in a way that demonstrates our core values:
  • We are a winning team
  • We are honest and open with each other, our customers and our business partners.
  • We are customer focused
  • We work with a sense of urgency
  • We continually update our skills and knowledge
  • We are professionals
  • We embrace change and strive for continuous improvement
  • Above all we love what we do and have fun

Qualifications required for this role:

Degree level education and/or demonstrable track record of high performance in a similar role

Strong numeracy, literacy and IT skills

An excellent telephone manner

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.

 

 

Business Support Manager

DETAILSExpand panel
First Floor, 3 Brook Office Park, Emersons Green, BS16 7FL
Full-time
£28-30K + full benefits package
April 27, 2018

The HR Dept Ltd is a market-leading provider of outsourced HR advice and guidance to small businesses across the UK, Ireland and Australia. These services are delivered via our network of franchisees, all highly-qualified and experienced HR professionals.

We now have over 60 franchisees running businesses in 100 different territories across the country and we have big plans to grow further in 2018.

We are looking for a new Business Support Manager, to drive forward the standard of support that we provide to our franchisees and to help them set-up, grow and develop their businesses.

This is an important role, taking responsibility for over-seeing all of the support functions that we provide to our network of franchisees. Key to this is managing the relationship with all our outsourced suppliers and partners and ensuring that the service they provide is of an excellent standard and meets the needs of our franchise network.

You will have line management responsibility for one member of staff, our Business Support Administrator, and between you will have responsibility for setting up our new franchisees and for managing all of our on-going support and training activities.

As a key figure within the Central Office Team, this role requires excellent relationship management and customer service skills, strong commercial acumen, organisational ability and, most importantly of all, a genuine desire to see others succeed.

This would suit an ambitious individual from either an Operations or Client Management background to take ownership of the delivery of key services and to take on the challenge of growing into the role.

You will be joining a team of 10 dedicated and enthusiastic individuals in our Central Office based in Bristol, each with their own areas of expertise, to help support and develop our network of franchisees.

This is a fast-paced, varied and demanding role with great rewards for achieving excellence.

Purpose of role:

  • To ensure that all of our franchisees enjoy a first-rate support service
  • To manage the relationship with, and performance of, our panel of partners and suppliers
  • To build successful and productive relationships with each of our franchisees
  • To oversee the new franchisee on-boarding and induction programme and coordinate on-going CPD opportunities
  • To deliver ROI and increased profitability from all activities

Reports to: Head of Operations, Gareth Davies

Main Duties:

 New franchisee on-boarding and induction

  • Manage the new franchisees on-boarding process ensuring the efficient completion of all set-up tasks
  • Liaise with all external partners to ensure their services are provided to a high standard
  • Host and manage the new franchisees induction training programme including booking all speakers and overseeing agenda

 Supplier Management

  • Manage all key relationships with supplier and partner organisations addressing areas of poor performance as required
  • Coordinate and administrate our panel of Value-Added Services including commission arrangements and marketing collateral
  • Be the key liaison point for our outsourced providers of IT and Telephony ensuring the resolution of any queries or issues

Additional Franchise Support Services

  • Manage the recording of all additional franchise support services ensuring all revenue is tracked and invoiced correctly
  • Resolve any queries or disputes arising from this
  • Identify any opportunities for increased revenue

 Franchise compliance

  • Support the Leadership team in all franchise compliance activities
  • Provide guidance and support on the application of rules and obligations
  • Assist with the resolution of any queries or disputes

 National Conference

  • Oversee delivery of the delivery of The HR Dept National Conference
  • Ensure all services purchased are cost-effective and fit for purpose
  • Oversee co-ordination of the event on the day
  • Manage the relationship with all related suppliers
  • Oversee the design and implantation of the Conference Plan and delegate duties accordingly
  • Promote the conference to Licensees and suppliers

 Processes and procedures

  • Take ownership of the Operations Manual and the Licensee Business Manual ensuring both are accurate and up to date
  • Identify potential improvements in processes and procedures contained with  each document, propose changes and manage their implementation

National Referral Partners

  • Manage the relationship with all National Referral Partners ensuring leads are processed quickly and efficiently
  • Handle any new national referral partner enquiries as they arise
  • Support the on-boarding of new partners including designing and overseeing new referral processes

Training and Events

  • Manage the scheduling and delivery of all training events
  • Ensure events are completed within budget
  • Manage the invoicing process
  • Promote all training events to franchisees successfully

 Competencies:

Customer Focus and Commercial Awareness

  • Demonstrate the ability to create and maintain effective customer relations
  • Observe customer needs as they arise and report to colleagues
  • Identify factors which may affect customer needs and the service we provide
  • Understand the market sector we operate in
  • Have an awareness of how your activity can impact the commercial success of the business
  • Apply commercial focus to all activities and decision making

Communication

  • Display energy and enthusiasm for the role
  • Participate in meetings confidently and effectively
  • Apply excellent interpersonal skills to communicate with a wide range of people
  • Demonstrate effective skills to achieve project progression collaboratively
  • Communicate clearly and effectively both written and verbal
  • Represent the HR Dept Ltd, its subsidiaries, partners, customers, clients and suppliers in a positive manner at all times
  • Communicate to the highest standards of professional courtesy

Self-management, Creativity and Innovation

  • Have the ability to analyse situations and solve problems
  • Work independently through own initiative
  • Be willing to maintain existing competencies and acquire new competencies as necessary
  • Be responsive to change and be able to adapt to new processes and procedures as require.
  • Demonstrate flexibility and adaptability at all times
  • Demonstrate the ability to maintain regular and consistent attendance and punctuality

Process and Procedure

  • Have a good knowledge of Microsoft Outlook, Word and Excel
  • Be aware of the company’s policies and your responsibilities under them
  • Keep accurate records of all activity
  • Identify and collate all necessary project documentation
  • Make full use of our CRM system and make suggestions for improvement where appropriate
  • Be aware of and maintain our contractual and service level obligations to our franchisees, clients and suppliers

Training and Development:

 Identify and with line manager action own training and development needs.

 General:

To have a collaborative approach and work as an effective team member.

Contribute positively to the atmosphere in the office

To work at all times in a way that demonstrates our core values:

  • We are a winning team.
  • We are honest and open with each other, our customers and our business partners.
  • We are customer focused.
  • We work with a sense of urgency.
  • We continually update our skills and knowledge.
  • We are professionals.
  • We embrace change and strive for continuous improvement.
  • Above all we love what we do and have fun.

Qualifications required for this role:

Degree level or equivalent with strong numeracy and literacy and IT skills

Demonstrable experience of high-performance in an Operations, Client Management or similar role

Experience of line management and people development

An outgoing, enthusiastic and positive style

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.

Marketing Coordinator

DETAILSExpand panel
Bristol
Full-time
£25,000-£28,000 + full benefits package
April 27, 2018

The HR Dept Ltd is a market-leading provider of outsourced HR advice and guidance to small businesses across the UK, Ireland and Australia. These services are delivered via our network of franchisees, all highly-qualified and experienced HR professionals.

We now have over 60 franchisees running businesses in 100 different territories across the country and we have big plans to grow further in 2018.

Can you create first-class creative and relevant copy for numerous audiences across various platforms in our style and our tone of voice?

 Can you create a picture with words that educates and inspires our customers and builds our brand reputation?

 Do you have a good understanding of, and experience of working with, a range of digital marketing channels including email marketing, SEO, PPC and social media?

 If so this may be the role for you!

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.

We are looking for a new Marketing Coordinator to drive forward the standard of support that we provide with a focus on the quality of the content we produce, the exciting new digital marketing approaches we can use and the help we can give our franchisees to generate more leads, win new clients and grow their businesses.

This is a hugely important role taking responsibility for the generation and publishing of all marketing content via our website and on social media, both for our franchisees and to raise the profile of the brand and our products and services on a national level.

As a key figure within the Marketing Team, this role requires creative flair, excellent interpersonal and customer service skills, strong commercial acumen, an eye for detail and, most importantly of all, a genuine desire to see others succeed.

You will be joining a team of 9 dedicated and enthusiastic individuals in our Central Office based in Bristol, each with their own areas of expertise, to help support and develop our network of franchisees.

This is a fast-paced, varied and demanding role with great rewards for achieving excellence.

Purpose of role:

Deliver excellent service, support, advice and guidance to our network of franchisees

Generate and publish all marketing content via company website and social media platforms

Manage the CMS of The HR Dept Ltd website

Ensure brand compliance across our network of franchisees

Liaise with key external partners including PR, Design, Printing, SEO and web development

Contribute to the overall marketing strategy

The role will be busy and varied with exposure to many aspects of the business simultaneously.  You will be working closely with all members of the management team as well as our clients, suppliers and partner organisations.

You will have ownership and autonomy over specific projects provided to you and the chance to directly impact the success of those.

Main Duties:

  • Produce and send out regular email marketing, social media and online content
  • Raise the profile of The HR Dept Ltd within our target market (SMEs)
  • Work effectively with a range of digital marketing tools to maximise ROI
  • Develop marketing materials and content for The HR Dept brand and its franchisees
  • Deliver the digital marketing function for The HR Dept Ltd brand ensuring clear analysis and timely reporting on the success of activities and different channels
  • Generate creative marketing ideas for the brand and its franchisees to help contribute to the overall aims and success of the Company
  • Raise the profile of the brand by supporting the coordination of Press and PR activities
  • Manage the website CMS of The HR Dept Ltd and its development
  • Ensure that franchisees are adhering to the company brand guidelines and take remedial action if necessary
  • Devise, deliver and report on lead generation activities within budget and with measurable success
  • Generate new income streams for The HR Dept Ltd and franchisees via marketing activities
  • Contribute to and manage key areas of The HR Dept Ltd Marketing Strategy
  • Keep marketing collateral accurate and up to date
  • Support and train franchisees and staff in their marketing activity including email marketing, CRM system, online and social media activity and content

Competencies:

Franchisee Focus and Commercial Awareness

  • Demonstrate the ability to build and maintain excellent working relationships with franchisees and suppliers
  • Observe franchisee needs as they arise and report to colleagues
  • Identify factors which may affect franchisee needs and the service we provide to them
  • Understand the market sector we operate in
  • Have an awareness of how your activity can impact the commercial success of the business
  • Apply commercial focus to all activities and decision making

Communication

  • Display energy and enthusiasm for the role
  • Participate in meetings confidently and effectively
  • Apply excellent interpersonal skills to communicate with a wide range of people
  • Demonstrate effective skills to achieve project progression collaboratively
  • Communicate clearly and effectively both written and verbal
  • Represent the HR Dept Ltd, its subsidiaries, partners, customers, clients and suppliers in a positive manner at all time
  • Communicate to the highest standards of professional courtesy

 Self-management, Creativity and Innovation

  • Have the ability to analyse situations and solve problems
  • Work independently through own initiative
  • Be willing to maintain existing competencies and acquire new competencies as necessary
  • Be responsive to change and be able to adapt to new processes and procedures as required
  • Demonstrate flexibility and adaptability at all times
  • Demonstrate the ability to maintain regular and consistent attendance and punctuality

Process and Procedure

  • Have a good knowledge of Microsoft Outlook, Word and Excel
  • Be aware of the company’s policies and your responsibilities under them
  • Keep accurate records of all activity
  • Identify and collate all necessary project documentation
  • Make full use of our CRM system and make suggestions for improvement where appropriate
  • Be aware of and maintain our contractual and service level obligations to our Franchisees, clients and suppliers

Training and Development:

  • Identify and with line manager action own training and development needs.
  • Maintain knowledge of Company portfolio of services

General:

  • To have a collaborative approach and work as an effective team member
  • Place excellent customer service at the heart of everything we do
  • Contribute positively to the atmosphere in the office
  • To work at all times in a way that demonstrates our core values:
  • We are a winning team
  • We are honest and open with each other, our customers and our business partners.
  • We are customer focused
  • We work with a sense of urgency
  • We continually update our skills and knowledge
  • We are professionals
  • We embrace change and strive for continuous improvement
  • Above all we love what we do and have fun

Qualifications and experience required for this role:

  • Must have a warm and friendly telephone manner and excellent interpersonal skills.
  • A minimum of 2 years marketing experience
  • Understanding of core marketing principles
  • Degree Level or CIM equivalent qualification
  • Experience of delivering regular content marketing and managing social media channels
  • A good basic knowledge of SEO principles, experience in managing website CMS systems and email marketing platforms.
  • Evidence of being clearly focussed on action and delivery
  • IT literate
  • Accuracy and attention to detail is paramount
  • A sense of humour
  • Flexibility is essential
  • Demonstrable track-record of high-performance in a similar role

Knowledge of Human Resources or SME sector would be of benefit although not essential as full training will be given.

Sales & Marketing Administrator

DETAILSExpand panel
First Floor, 3 Brook Office Park, Emersons Green, Bristol, BS16 7FL
Full-time
£17,000 - £20,000 dependent upon experience + full benefits package
April 27, 2018

The HR Dept Ltd is a market-leading provider of outsourced HR advice and guidance to small businesses across the UK, Ireland and Australia. These services are delivered via our network of franchisees, all highly-qualified and experienced HR professionals.

We now have over 60 franchisees running businesses in 100 different territories across the country and we have big plans to grow further in 2018.

This expansion has created the need for a dedicated Sales & Marketing Administrator, a key role within the Sales & Marketing Team.

You will be helping to provide brand design and email marketing support to our existing franchisees and working with our social media accounts, website, CRM system and helping out with more traditional marketing such as advertising and printed collateral.

You will also serve as a key liaison point with our prospective franchisees as they first get in touch and learn more about our business and will be comfortable picking up the phone to follow upon their first enquiries.

This is a hugely important role working with people across the business and requires excellent customer service skills, fast and effective administration skills, a confident, warm and friendly telephone manner, and, most importantly of all, a genuine desire to see others succeed.

You will be joining a team of 9 dedicated and enthusiastic individuals in our Central Office based in Bristol, each with their own areas of expertise, to help support and develop our network of franchisees.

This is a fast-paced, varied and demanding role with great rewards for achieving excellence.

www.hrdeptfranchising.co.uk

Purpose of role:

To provide first-rate administrative, sales and marketing support across the business

To enhance our online and social media presence

To handle incoming and outgoing calls to prospective franchisees and represent the business in a confident, warm and friendly manner

To support our franchisees with their marketing activities including email marketing, CRM usage and brand design requests

This is a fantastic opportunity for a graduate with some office experience or an individual with sales and marketing experience to develop their skills further. This opportunity is an ideal next step for an upbeat candidate who enjoys working in fast paced office environment with the chance for future development.

Main Duties:

  • Support the implementation of marketing strategies
  • Support the management of social media channels
  • Edit website content as required
  • Support franchisees in ordering advertisements and design requests from our external designers
  • Be proficient with our CRM system and use that knowledge to train and support franchisees in their effective usage of it
  • Support franchisees in their marketing activities
  • Market and support the administration and organisation of events
  • Support the administration of the sales and franchise recruitment process
  • Make follow-up calls to prospective franchisees
  • Update and maintain accurate records and documents
  • Provide administrative support to the Central Office team as required
  • Manage the stock, ordering and distribution of HR Dept merchandise
  • Organise Central Office post and postage
  • Manage office supply levels – stationery, printing, training materials etc
  • Answer incoming telephone calls into the Central office and meet and greet any visitors to the office

Competencies:

Franchisee Focus and Commercial Awareness

  • Demonstrate the ability to build and maintain excellent working relationships with franchisees and suppliers
  • Observe franchisee needs as they arise and report to colleagues
  • Identify factors which may affect franchisee needs and the service we provide to them
  • Understand the market sector we operate in
  • Have an awareness of how your activity can impact the commercial success of the business
  • Apply commercial focus to all activities and decision making

Communication

  • Display energy and enthusiasm for the role
  • Participate in meetings confidently and effectively
  • Apply excellent interpersonal skills to communicate with a wide range of people
  • Demonstrate effective skills to achieve project progression collaboratively
  • Communicate clearly and effectively both written and verbal
  • Represent the HR Dept Ltd, its subsidiaries, partners, customers, clients and suppliers in a positive manner at all times
  • Communicate to the highest standards of professional courtesy

 Self-management, Creativity and Innovation

  • Have the ability to analyse situations and solve problems
  • Work independently through own initiative
  • Be willing to maintain existing competencies and acquire new competencies as necessary
  • Be responsive to change and be able to adapt to new processes and procedures as required
  • Demonstrate flexibility and adaptability at all times
  • Demonstrate the ability to maintain regular and consistent attendance and punctuality

Process and Procedure

  • Have a good knowledge of Microsoft Outlook, Word and Excel
  • Be aware of the company’s policies and your responsibilities under them
  • Keep accurate records of all activity
  • Identify and collate all necessary project documentation
  • Make full use of our CRM system and make suggestions for improvement where appropriate
  • Be aware of and maintain our contractual and service level obligations to our Franchisees, clients and suppliers

Training and Development:

  • Identify and with line manager action own training and development needs.

General:

  • To have a collaborative approach and work as an effective team member
  • Place excellent customer service at the heart of everything we do
  • Contribute positively to the atmosphere in the office
  • To work at all times in a way that demonstrates our core values:
  • We are a winning team
  • We are honest and open with each other, our customers and our business partners.
  • We are customer focused
  • We work with a sense of urgency
  • We continually update our skills and knowledge
  • We are professionals
  • We embrace change and strive for continuous improvement
  • Above all we love what we do and have fun

Qualifications required for this role:

  •  Degree level education and/or demonstrable track record of high performance in a similar role
  • Strong numeracy, literacy and IT skills
  • An excellent telephone manner
  • Some sales or marketing experience would be of benefit, but not essential as full training will be given.

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.