To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers through positive word of mouth.
The successful applicant will have…
– Previous experience in a similar role.
– Excellent customer service skills
– Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
– Administer all reservations, cancellations and no-shows, in line with company policy
– Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
– Knowledge of local area beneficial but not essential
– Will be working a variety of shift patterns including weekends
Queries and CVs to be directed towards:Bronwyn Lanham [email protected]