The results are in
As you probably know, we recently conducted our annual customer survey. The purpose was to check how we are doing, how we can improve and also to get a feel for what is driving the UK SME market.
First, we would like to congratulate prize-draw winner Toni, a customer at The HR Dept South London. A £50 John Lewis Voucher is winging its way to you! Thank you to everyone that responded. Nearly 900 businesses did so, meaning that not only is it a valuable feedback forum for us, but also a significant snapshot of SME Britain.
So what does the survey say about The HR Dept in 2015? Well we are pleased to say that on every single one of a wide range of measures we were rated at least 90%. Performance peaked for our plain English style of communication for which you awarded us 95%. This was closely followed by our knowledge of employment law, and ‘for providing advice on which you can act’, where we scored 94% apiece. Overall our weighted average performance was 92.7%.
It’s good to know that we are doing well and that our ‘likelihood of referral’ rating stands at 94.1%. Please do spread the word about our service. The survey asked for constructive ways in which we could improve. You can rest assured that all feedback will be studied carefully, and that where possible we will implement ideas.
Aside from us, the survey also suggests a resurgence in the SME sector. We hope you are feeling this and look forward to continuing to help you grow.
You are not alone
Our survey showed that many SME’s share similar experiences, aspirations and worries. Here is a summary of some of the common ground. Pay rises are on the agenda with two thirds of respondents saying they planned a pay rise this year. On a similar subject, the survey explored what business owners felt were the most effective ways in which to motivate staff other than salary.
‘Flexible Working’ and ‘Generous Holiday’ stood out as the preferred benefits. Generally, business sentiment is positive: about 60% of respondents said they planned to grow their workforce in the coming months. Only 2.7% planned a reduction. And of the new legislation that came in over the last twelve months Shared Parental Leave seems particularly worrisome: only 30% of respondents understood and were comfortable with the rule!
Payroll: Don’t end up paying the Pied Piper
Payroll is one length of red tape you definitely do not want to get tangled up in. Do so and it is not only your staff you will be paying, the Pied Piper will collect his due too.What’s involved?
First any business that employs someone must register with HMRC and set up a PAYE scheme.But this is just the start. For businesses that operate their payroll in-house they must have a complete understanding of: the tax and national insurance system, statutory pay such as sick and maternity pay, pay slips and other paperwork such as P60s and P11d’s. The latest things to get your head around are biggies too: Auto-enrolment – the mandatory workplace pension scheme – and HMRC’s new Real Time Information system which requires companies to send information to HMRC every time they pay their employees.
It’s a lot to master and is only likely to get more complicated. The problem is that if you get any of it wrong it can lead to difficult and sometimes expensive consequences. These include a knock on the door from HMRC inspectors, followed by investigations and fines; tribunals for unlawful deductions of wages; and poor employee relations. In fact, on this last point, one survey suggested that as many as one third of employees would look to move on over payroll errors.
Fear not though! We have a cost-effective and hassle-free solution: HR Dept Payroll. No need to employ even a part time payroll clerk. No need to spend hours swotting up on the latest legislative changes – time which could be better spent on developing your business. No need to worry about the consequences of getting it wrong.
HR Dept Payroll is delivered in partnership with a specialist partner: Qtac Solutions, and covers every aspect of payroll so you don’t need to worry about it. To find out more give your local HR Dept a call and they can give you all the details including how you eliminate the problem for a low monthly fee.
If you’ve been struggling to get your head around shared parental leave, then try this on for size: grandparental leave! Apparently the idea is being mooted by David Cameron. There are several ways it could work (ahem, people on the front line of administering it may scoff!), including by extending flexible working, shared parental leave or ordinary parental leave. We’re sure you don’t need us to point out that none of these would be simple.
Luckily, should the plans come to fruition you’ll have your local HR Dept to call on, so keep us on speed dial!
The term ‘apprenticeship’ is to be protected as part of the forthcoming Enterprise Bill.
There is feeling that it’s currently open to abuse as a way of promoting lower quality training courses.
Under the new definition, an apprenticeship would have to last at least one year, as well as satisfy other criteria. The hope is that by raising the perceived value, it will boost the uptake among younger workers. The government has a target to create 3 million apprenticeships by 2020, although the public sector will be under pressure to contribute to this target.
If you run apprenticeships, or are considering them, make sure you stay abreast of this story. The new Bill will give the government powers to take action against companies that do not comply! Your local HR Dept can guide you in this matter so get in touch.
Paperless driving licences
The paper counterpart of the driving licence is no more. Well, relics may remain in dusty corners of wallets, but they are definitely no longer in use. Where relevant, employers will still need to check driving licences though. It is all digital now. The new system can check for:
• Current endorsements
• Validity of the licence
• Certificate of Professional Competence held by the employee
• Categories of vehicle that the employee is entitled to drive.
You can access this information in two ways. First, you can request a driver entitlement check by post, electronically or by phone directly from the DVLA. You must explain the reason for the request and the employee must give consent via a DVLA form. Second, employees can share their driving records online or print off a summary for you. It may be necessary to change your contracts and driving policies to reflect this change.
For assistance, call The HR Dept.
Auto-enrolment is one of the biggest issues facing SME employers today. Although founded with noble intentions, the scheme will give employers headaches. But reaching for the pills won’t help. You need information to help decide whether to tackle auto-enrolment yourself or make the problem go away through outsourcing.
Auto-enrolment is a compulsory workplace pension. It’s the employer’s responsibility to implement it. You have a looming deadline – known as a Staging Date – by which you must have the scheme set up. Most employees not paying into a pension must be enrolled, and others given the option to enroll. There are significant penalties for failure to comply, with further stages and deadlines to come. Fear not, though! You can outsource the administration, which can reduce the risk to you and save on internal resources. For more information speak to the HR Dept urgently.
Beating Bonus Bingo
For years it’s been bankers’ bonuses that have caused controversy: for their sheer size, as well as being awarded during times of poor performance. Such has been the concern that they have even been targeted by specific taxes. A survey carried out earlier this year reveals the scale of the issue in other sectors of the economy. It seems fair to say it is pervasive in UK PLC.
The survey (conducted by the Chartered Management Institute) found that one third of all under-performing managers were awarded a bonus. And not small ones either! The average bonus for an under-performing director was £45,000, whilst for senior managers who were not cutting the mustard it was nearly £9,000. When bonuses become divorced from performance, they become little more than lottery wins: Bonus Bingo.
Aside from the immediate financial cost of the bonus, this can be irreparably damaging to a business. A culture of laziness, expectation, and lack of courage can set in which could drag even the bright stars down to the lowest common denominator and stifle innovation.
It is speculated that reasons for the phenomenon could include: It being easier to hand someone money than face an awkward conversation with them. Managers being rewarded for past glories. And inadequate levels of basic pay which are expected to be topped up with sizeable bonuses. Does any of this sound familiar in your organisation? Or do you recognise any warning signs?
What are possible countermeasures to Bonus Bingo? Many of these factors are born out of underlying system failure, rather than last-minute shortcomings in a bonus appraisal meeting. Have a clear reward system in place. Agree SMART (Specific, Measurable, Attainable, Relevant, and Time-based) objectives with managers, which are clearly linked to rewards. And regularly review basic salary to ensure that it’s at a market rate, reducing any feeling that it should be topped up through bonuses.
If you need help putting proper bonus and reward systems in place call your local HR Dept. They can help you identify the problems and put them right.
Mobile phones: How clear is your policy wording?
Using a mobile behind the wheel can land you in trouble with the police. The practice is now often prohibited in company HR policies too. Two recent cases at the employment tribunal highlighted the importance of ensuring your policies are clearly worded. The first involved a bus driver who had only used his phone to set an alarm while stationary, before driving off as he put the phone away. His employer’s policy explicitly forbade the presence of mobile phones in the cabin and the tribunal found his dismissal fair. But in the second case, an accountant was dismissed for driving into the company car park whilst on his phone. However the tribunal found this company’s policy wording unclear, and after criticizing the company for ignoring mitigating circumstances, ruled the dismissal unfair. A strong incentive then for having clearly and precisely worded HR policies. For help, call the HR Dept today.
College strikes victory in the courts
News from the courts and employers in the education sector can breathe a sigh of relief. Strikes among teachers have not been uncommon in recent years, and this court case revolved around how much pay should be withheld from striking teachers.
The case was Hartley Vs King Edward VI College at the Court of Appeal. The three teachers who brought the case claimed that too much pay had been withheld from them. The College had based its calculations on a notional five-day week, 52 weeks a year, which led to a daily deduction of 1/260th of annual pay. The teachers’ case revolved around precise wording in their contract and section 2 of the Apportionment Act 1870. They claimed that the significantly smaller amount of 1/360th of annual pay should be withheld, based upon the principle that pay is accrued equally throughout the year.
The court rejected the appeal so the greater amount of 1/260th of salary remained withheld. However, there was a hint that law in the area may need updating to better reflect modern working practice.
The case could have had far broader ramifications than adjustments to three pay packets. It is estimated that had the judgment gone the other way, it would have cost the education sector £300,000 for every strike day. If you employ people in the education sector, or indeed any other sector, and are concerned about the HR ramifications of industrial action, pick up the phone to your local HR Dept. They can help you manage before, during and after a strike to minimise disruption.
Summer travails of a line manager
While summer is a time of travels as people escape on holiday, for managers it also dishes up particular travails.
Holidays – you may be keenly anticipating your own, but managing staff holiday-bookings? Less so. Remember, you aren’t normally obliged to sanction holidays at requested times. When bookings clash you can prioritise, but be fair and consistent. And if unauthorised time off is taken, conduct a proper investigation before assuming the worst.
Comfort – Consider a summer dress code, but balance comfort against appearances in customer-facing roles, and stick to Health and Safety guidelines. Keep temperatures reasonable through fans, windows and air-conditioning.
Work-experience – Many businesses accommodate summer work-experience schoolchildren. If this is on your radar, ensure you are clued up on relevant regulations and remember you have a duty of care.
With the sun threatening to grace us with its presence in the coming month or two, let’s reflect on measures you can take to keep employees safe this summer. First, you have responsibilities to provide adequate shading and water to outside workers (some suggest sunblock too). But aside from these obligations, it makes sense to brief the wider workforce on summer safety. Simple precautions like staying hydrated, using fans, covering up on lunch breaks and applying sunscreen can all contribute to healthy employees and reduced absence. So everyone keeps the workplace productive and has fun in the sun.
Getting sick of summer sickies?
Do you ever get suspicious of your employees being struck down with illness when the sun comes out? You are not alone. Previous summers have shown a remarkable correlation between soaring temperatures, surging barbeque sales and – yes! – increased rates of absenteeism down to alleged illness. A term for it has even been coined: ‘summer sickies’.
Our weather is famously unpredictable – but there are other indicators you could look out for when confronted with suspicious absence. Sporting events for one. This year we have the Ashes sprawling across the summer, followed by the Rugby Union World Cup in the Autumn. And of course there is Wimbledon, which is with us every year in the last week of June and first week of July. A pattern of sick days appended to Bank Holidays or weekends may be another indicator that sickness is not genuine.
Standard procedure for an employee off absent on short-term sickness should be a direct conversation with their Line Manager before or in the first hour of the time they were due in – explaining the reasons and the expected length of absence. On their return they should attend an interview with the line manager to discuss it. They should then complete a self-certification form. Further investigation by the company is permitted, although it is good practice to keep an open mind and not jump to conclusions before establishing as many facts as possible.
If a ‘summer sickie’ is discovered it can be treated as an unauthorised absence which is a disciplinary offence. For help dealing with this tricky issue give the HR Dept a call.
Standing up for well-being
If you were told a secret killer was lurking in your office, you may be forgiven if you pointed the finger at ‘creepy Graham from accounts’ before you ever suspected the furniture. (Sorry Graham – we are sure you are just misunderstood).
But actually the office chair – and the act of sitting for seven or eight hours every day – is increasingly being recognised as a significant contributing factor in killer health conditions including heart disease, some forms of cancer, diabetes and obesity. In the UK, 67% of men and 57% of women are classified as overweight or obese.
And of course we all know about back pain caused by sitting down for long periods – particularly if the chairs are not orthopedically designed. So what about solutions?
In the party game Musical Chairs, the one left standing is the loser. But in the office, standing could be the answer. Standing desks are incredibly popular in Scandinavia. Apparently, over 80% of office workers use them over there!
We are certainly not suggesting chucking out all the traditional sitting desks. But having some alternative standing desks – which employees could use for one or two hours a day – could bring both the company and them real benefits.
For the company a nicer atmosphere and more productivity: people who use standing desks are reported to have a more positive attitude, be less lethargic and take shorter breaks.
For employees, the positive action of combating serious illness over the long-term would probably be a key driver of using stand-up desks. But the health benefits can be more immediate too. Surprisingly, working in a standing up position burns about 50 calories an hour more than doing so sitting down. Integrating this behaviour into a weekly routine would be a simple way to burn some serious calories! Not to mention, help people who suffer with back pain.
It is certainly an interesting way to consider boosting employee well-being. To discuss this and other employee well-being tactics speak to the HR Dept today.
Nothing splits a workplace like a temperature dispute: the ‘too hots’ vs. the ‘too colds’. Opening and closing windows, seizing control of the air conditioning and helpful suggestions to ‘wear more layers’ or ‘roll your sleeves up.’ Can we turn to the law for a judgement? Not really. There is no law for minimum or maximum temperatures, although guidance does suggest a bare minimum of 16°C or 13°C if employees are doing physical work. Health and Safety Law is unlikely to solve any arguments either: it decrees keeping the temperature at a comfortable level. A rather subjective metric!
New turban freedoms passed into law
An important issue among Sikh employees has been resolved: namely the extension of their right to wear a turban in place of a safety helmet (with effect form 1 October 2015).
As far back as 1989 an exemption had been in place that afforded Sikhs working on construction sites this right. But the Sikh Council UK pressed for this freedom to be broadened following instances of disciplinary action taken against practicing Sikhs in other sectors. Now all sectors except the Armed Forces and some Emergency Response roles must offer the exemption.
So a minority community can be happy that consideration is given to their practices. And employers should also be pleased that (where relevant) they have clarity on this specific issue. Getting the balance between health and safety and religious preferences in other scenarios may remain less clear.
Ending mobile madness
All kinds of statistics can be wheeled out to show how dependent we are on mobile phones. Apparently 65% of Americans would rather have their mobile with them than their lunch. And one study suggested that on average we can’t go six minutes without checking our phones. Not a healthy obsession!
And neither is it very conducive to an industrious workplace. Whilst for some, mobiles are a vital business tool, for many they are not. They can cause stress, anxiety, irritation, and distraction to everyone within earshot. In some instances they may represent a health and safety issue where concentration is key, where there is a risk of explosion, or where electrical signals can be jammed.
Companies can set their own rules, so we advise having a policy in place – things like setting phones to silent during office hours, and only making/taking personal calls on a lunch break. For more detailed advice get in touch.
With the general election looming the political classes have wasted no time in hurling abuse at one another: “two kitchens” and “running scared” spring to mind. If the so-called political elite can’t keep the debate civil, can it be done any better in the workplace?
Unlikely. There is scope now for opinion to become really distilled. Where once politics tended to be two-tone: you were either Labour red or Tory blue, it’s now become a whole lot more colourful. There is the yellow of the Lib Dems, green of the, well, Greens, purple of UKIP – not to mention the SNP, Plaid Cymru and Northern Irish parties. If, for example, a former Labour voter found a once Conservative colleague’s opinions distasteful (and vice versa!), imagine how they might feel now they have been able to fan out left and right to become ‘Greens’ and ‘UKippers’.
And if co-workers may struggle with their differences, it could be even worse between bosses and their employees. It would be a shame to lose a star employee over polarised political opinion, and would be downright dangerous for a boss to risk clouding their professional judgement during appraisals, after learning of staff political leanings.
Many topics are best left private, and although it may dominate the news for the next few weeks, it may be best if politics is one of them. While an outright ban may be heavy handed you could discourage political discussion by requesting that political leaflets and the like aren’t left in communal areas. And if you have to deal with fall-out from political debate call The HR Dept.
New rules arrive
Have you been paying attention to your recent editions of People Matter? Good. Then it will come as no surprise that April sees the introduction of two big employment rule changes. Yes Shared Parental Leave and Fit for Work are finally here. To recap, the first gives parents the flexibility to split 52 weeks of leave between them when a child is born – great for 21st century parents but likely to cause difficulties for employers trying to coordinate a workforce! The second should in theory help with coordinating a workforce – at least any that become long-term sick. Fit for Work helps the employee, employer and GP plan the return to work of employees absent for four weeks. For help with either of these new schemes speak to your local HR Dept today.
Parenting: the toughest job in the world?
If you have children you may well sympathise with this thought. And if you need some persuading a recent study qualified and quantified exactly what is involved. The study found that on average a stay-at-home parent’s day begins at 7am and doesn’t finish until 11pm. Scale that and it leads to working 119 hours per week! Then there is the range of jobs: from Housekeeper to Head Chef, Chauffer to Lawyer and Teacher to Psychologist – to name just a few. When all these pay rates are totted up, it would come to an annual salary of £172,000 – more than the Prime Minister.
Unfortunately for parents it goes down as voluntary work, so there is no financial reward. Working parents do, of course, have entitlement to various paid and unpaid leave to help them with raising children. And some organisations use flexi-time arrangements as a way of helping parents juggle work and life (or if the study is to be considered, work and work). If you need help accommodating the rights and needs of parents in your workforce, get in touch with your local HR Dept.
Named and shamed
What happens if the rate you pay falls below the National Minimum Wage (NMW)? Putting aside ethical considerations, you should be aware there is a hierarchy of actions that can be taken against you. First, HMRC advises that the employee takes it up directly with the employer (they have the right to see records). If pay still does not rise to NMW (and with arrears paid), the employee can get input from ACAS. They could also go to the employment tribunal.
If HMRC discovers an employer not paying NMW they can issue an arrears notice plus penalty. Another tactic HMRC additionally employs is to name and shame. They appear to be ramping up their efforts. In January and February they listed 37 and 70 businesses respectively. Prior to this they had only named 55 since October 2013. By February arrears had totalled £316,000 (plus £111,000 of penalties). So big bills for what are often smaller businesses.
It is not necessarily simple to check whether you comply. MiHomeCare – one of the UK’s largest care providers – found in an internal report that one branch probably underpaid staff £80,000. It identified that they had no system to check NMW compliance. One practice highlighted was ‘clipping,’ where an employee is not allocated travel time between appointments. It looks like a short cut to hot water.
For help avoiding NMW disputes, costly arrears and penalties, and even public humiliation, speak to the HR Dept.
Help us help you – and win
On 20 March you will receive a customer satisfaction survey from us via email. Please, please, please complete it to give us the information we need to give you even better service. Last year one out of every two surveys was completed. We value everyone’s feed back and would love to get this number as high as possible.
What’s in it for you? A fair question, as we’re sure you are busy and get many such requests. First, we genuinely do take notice of every response. It’s great that last year satisfaction was measured at 93.5% but we are just as interested in service gaps, or if you feel we have fallen short – so we can rectify it. This is how we will push towards the Holy Grail of 100% satisfaction! And as proof we do act on what you tell us, as a direct response to feedback from last year’s survey, we introduced our Flying Start Programme to specifically help micro-businesses.
If the first reason to complete the survey is so you continue to get great and improving service, the second reason is good old-fashioned bribery. Everyone who completes the survey before 8 May will have their name entered into a prize draw to win £100 of John Lewis vouchers. You could get a stylish addition to your wardrobe, some fancy tech or some tasteful home ware.
We hope you find that sufficient incentive to complete the survey. It will be issued from Nicki@sugar-bullet.co.uk via surveymonkey.com so keep an eye out for it in the second half of March.
Wish you weren’t here
Easter is known as the second most contentious time of year after Christmas for employees clashing over holiday-leave bookings. People clamour to get more bang for their holiday-leave buck by booking time off next to the double bank holiday weekend. And there are plenty of clashes over the Summer holidays too – demand for time off to coincide with school breaks is strong.
There have even been reports of some co-workers taking it to a whole other level, by maliciously booking time off when they know a colleague was planning to go away. Others, aware of the levels that some can sink too, refuse to talk about their holiday plans at all. Or even give false information with a view to double bluff their colleagues cum dastardly adversaries.
As is so often the case, it tends to be the manager, HR representative or owner who ends up having to deal with the fall-out and work out a solution. Having clear written policies in place is a big help. It at least sets some ground rules, even if some employees may try to play dirty. But what else can you do?
Knowledge is power and being in control of all relevant information can make things so much easier. That’s where HR Toolkit comes in. It’s a low-cost, web-based HR software system that can manage the entire holiday leave process. Everyone in the company can log on but with different access levels: so basic employees can see their own record and book time off, a manager can see records of employees they are responsible for and approve or reject holiday time. Meanwhile, the business owner or HR manager can access all records.
HR Toolkit actually does much more than just manage holiday leave – it can bring the same level of efficiency to many other areas of the HR function too including training, appraisals, and employment contracts among other things. To discover more about this must-have HR accessory for this year’s Easter and Summer holidays, speak to your local HR Dept today.
Avoiding staging date fright
Auto-enrolment – the compulsory government scheme that opts just about every UK employee into a pension – is in full swing. It went live in October 2012 with larger companies required to comply first. Now in 2015 it is the turn of smaller companies. The staging dates for companies with fewer than 50 employees run between 1 June 2015 and 1 April 2017.
However, some surveys suggest SMEs are in the dark when it comes to auto-enrolment, with about 50% knowing little or nothing about it, and three quarters having done nothing to prepare for their staging date. The Pensions Regulator has wide-ranging enforcement options including issuing stiff penalty notices. So, to avoid auto-enrolment stage fright, and the penalties that come with it, speak to the HR Dept today and get prepared!
How not to reject someone
It’s not uncommon for an unsuccessful job applicant to hear nothing, or get an obviously generic letter.
What’s less common is for an unsuccessful interviewee to receive a written tirade attacking them personally and professionally. That’s what happened to James Allen, an interviewee at Right Price PVCU. His rejection letter included: “[you are] one of the most irritating, rude, obnoxious and arrogant people I have ever had the misfortune to meet” and “…I actually have a job, and other things to do with my day other than replying to you…” as well as offensive comments regarding his appearance.
However tempting it may be to unleash, it’s important to remain professional, keep criticism constructive and if in doubt count to ten before sending (or show it to someone else first). Otherwise, like this case, you may end up spread across the national press! For help running a professional recruitment process call the HR Dept.
National Apprentice Week (9-13 March)
The government is pushing apprenticeships, but what are the pros and cons? On the plus side apprentices are cheap, with wages way under the National Minimum Wage. Statistically they’re more loyal than staff that trained elsewhere and you can mould them into your business culture. All rosy then? Not quite, because while cheap they still represent a commitment – lasting up to four years and with normal employee rights. Productivity may fall in the short-term as you will have to devote resource into training. So, not altogether straightforward – for guidance speak to us.
Uh oh, there’s a calculator
It’s worrying when a new rule needs an online calculator to help you understand it. And we are not surprised that Shared Parental Leave has turned out to be one such rule. Statutory leave here, flexible leave there. Employers potentially juggling staff members taking alternate blocks of leave over a whole year. It’s no wonder heads may be spinning. While the new rule came into force last December, it only affects the parents of babies born after 5th April 2015. But with that date bearing down upon us, the first requests for this leave will be in. Have you received any, and do you know what to do?
Don’t worry, there’s always the DWP calculator! And if that fails, call your trusted local HR Dept and we will help you get your policies in place and apply them.
Are you missing out on this pool of talent?
More than one in three disabled jobseekers feel they have been discriminated against during the recruitment process, according to a survey carried out by the Recruitment Industry Disability Initiative (RIDI).
This should make companies sit up and listen. Aside from the fact that it’s illegal to discriminate, a whole host of talented people may be being overlooked when a business is searching for the best candidate. One out of every eighteen applicants is classified as disabled, so in a workforce of over 30 million, a big talent pool is being ignored. Part of the problem could be down to a perception gap. Employers are required to make ‘reasonable adjustment’ to accommodate disabled applicants. But the survey also revealed that whilst 82% of recruiters think they make this reasonable adjustment, 58% of candidates said that they experienced no such adjustment. That maths does not add up.
This is obviously a sensitive subject. And sometimes a tricky one to get right during what can already be a stressful process. But for businesses that invest the time to fulfil their requirements, their reward could be to find a star performer who would otherwise have been missed. If you need guidance in formulating your recruitment policy, including adequately catering for disabled applicants, then contact your local HR Dept today and let our experts help you get your processes compliant and optimised.
Nothing more romantic than a contract
With Valentine’s Day nestled at its heart, February is a time when love is in the air. And the workplace is as fertile ground as any. In fact, co-workers don’t need the cover of Valentine’s Day to get together. Given all the time we spend at work, it is little wonder that staff fall in lust or love with each other throughout the year. It is also unsurprising that the fall-out of office trysts can be damaging for the workplace environment and often, sadly, for the individuals involved. Gossip, affairs, inappropriate sexual conduct at work, sexual harassment claims, jealousy… They’re all nasty by-products of love in the workplace and the stuff of an HR nightmare.
For all the highs and lows that an office romance will bring to various parties, it is the unfortunate Boss or HR Manager who is likely to be encountering the lows. And owing to the collision of professional and private life it may feel like a blurred line as to where and how you should get involved. It will certainly help if expectations of appropriate conduct are clearly communicated. A ‘love contract’ is one route to go down. These have been making their way over from America and not only set out expected behaviour, but also help defend a company against a sexual harassment claim. Whilst for many a less formal approach will be preferred, some may even go one step further. Fashion giant American Apparel recently banned certain workplace romances outright. For guidance on this, call us and we will gladly be your office Love Doctor.
“So fat you can hardly walk…”
…Was at the milder end of a litany of un-pleasantries inflicted upon a morbidly obese employee.
This playground-like bullying by a colleague became newsworthy because it prompted the first instance of a UK Employment Tribunal finding obesity to be a disability. This follows a ruling last year by the European Court of Justice on the dismissal of an overweight Danish child-minder. The UK case (in Northern Ireland) was Bickerstaff v Butcher. The judge said he was satisfied the claimant was “harassed for a reason which related to his disability, namely his morbid obesity condition.” It is significant that the tribunal appeared to pay little regard to a medical report stating the obesity was self-inflicted and could have been reversed with life-style changes. The tribunal was most concerned with the impact of the condition on the employee, not its origins.
For its part, the employer, Randox Laboratories, said it had dealt with the issue as soon as it became aware of it – dismissing the antagonist, and was committed to a zero-tolerance attitude to discrimination. However, the ruling represents a new level of workplace protection for the obese. Now that it can be regarded as a disability, employers need to take additional measures. So if this might affect you, what do you need to do? A unique feature of disability discrimination law is that an employer has a duty to make reasonable adjustments. If a policy or task puts a disabled person at a substantial disadvantage then the employer should take steps to remove that disadvantage: maybe allocating a specific task to another person or changing a place of work.
It is a judgement call and if you get it wrong it could lead to a tribunal. Call the HR Dept for help with managing the HR risks associated with obesity, and other forms of disability.
Talk to the hand
Who hasn’t become exasperated with the number of cards in their purse or wallet? Bank cards, driving licence, and in the last ten years, a proliferation of loyalty cards. Many of us also have a swipe card to gain access to the workplace.If yours is bursting at the seams and you pray they will all just disappear, be careful what you wish for! A company in Sweden is pioneering a bionic chip – injected under the skin in the hand – that the wearer (is that the right word?!) can use to gain access to their workplace.In fact it does more.
In the trial they can use the photocopier with a wave of the hand and in the future pay for food in the café. We are all for progression, but the application seems a bit underwhelming given the whole ‘injection in the hand’ process you must suffer first.Time will tell whether this sort of thing catches on, but if you have had any issues with ‘wearable tech’ (such as the ill-fated Google Glass) at work already, speak to your local HR Dept to get some policies in place.
£100 John Lewis voucher up for grabs!
In the next few weeks we shall send out our annual client surveys, and we would love to hear your views. Last year we scored over 93.5% for satisfaction. But we understand that we will only continue to excel if we seek and act upon your feedback. Last time round half of respondents replied which was fantastic, but we aspire for even more. Therefore we are adding a prize draw to the survey this year. Complete the survey within the deadline (TBC) and we will enter your name into a hat to win £100 worth of John Lewis vouchers. Keep your eye out for the survey which will be coming to an Inbox near you soon and tell us what you think to be in with a chance!